Customer Care E-commerce

Seeking a professional individual with the ability to provide a high level of customer service for an eCommerce that requires a person with the ability to perform many different tasks while remaining focused on the customer. This opportunity has several elements that requires a self-motivated, high energy, focused, and professional individual willing to apply themselves and grow with our organization.

Responsibilities

• Being available to customers via Call/Whatsapp/Chat/Email from 10 to 7.
• Understanding the business and products we offer and taking utmost care of representing the business to clients.
• Handling queries of different platforms like our website, Amazon, etc
• Taking care and co-ordinating with courier companies for getting shipments delivered on time

Excellent communication skills

Creative thinking skills

The patience and ability to engage customers in conversation

Excellent interpersonal and problem solving skills

Provide technical support on products to customers

Answer and communicate via the phone with professionalism

Communicate clearly and concisely via email

Job Types

Full-time, Permanent

Pay

₹12,000.00 - ₹25,000.00 per month

Benefits

Cell phone reimbursement

Paid time off

Ability to commute/relocate

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Experience

Courier

2 years (Preferred)

total work

3 years (Preferred)

Customer support

3 years (Preferred)

shopify

2 years (Preferred)

Sales support

2 years (Preferred)

Language

English (Preferred)

Work Location

In person