Delivery & Operation Head

Operations & Delivery Lead

Location

Ghatlodia, Ahmedabad, Gujarat

Employment Type

Full-Time

Experience

1–3 Years

Working Hours

Full-Time, flexible as per operational requirements

About the Role

We are looking for a hands-on Operations & Delivery Lead to take ownership of day-to-day operations and delivery activities for our growing startup.

The role requires someone who can manage the complete operational cycle, coordinate with providers and customers, onboard and manage delivery partners, and personally handle deliveries when required.

As we are in the early stage of building our delivery team, the candidate should be comfortable working on the ground and personally delivering orders until sufficient delivery partners are onboarded.

Key ResponsibilitiesOperations Management

Manage and oversee day-to-day startup operations

Coordinate between customers, providers/home chefs, and delivery partners

Monitor orders from placement to successful delivery

Ensure timely order pickup and delivery

Establish and maintain operational processes and SOPs

Track orders, deliveries, cancellations, delays, and operational issues

Resolve customer, provider, and delivery-related issues promptly

Maintain daily operational reports and records

Identify operational gaps and implement improvements

Ensure a smooth and reliable customer experience

Delivery Management

Manage the complete delivery operation

Plan delivery routes and assign orders to delivery partners

Coordinate order pickup from providers

Monitor delivery status and ensure timely delivery

Track delivery partner performance and productivity

Manage delivery schedules and delivery areas

Handle urgent delivery issues and customer escalations

Monitor delivery costs and improve delivery efficiency

Delivery Partner Onboarding

Identify and recruit delivery boys/riders

Conduct onboarding and explain delivery processes

Train delivery partners on the app and operating procedures

Verify required documents and onboarding information

Allocate delivery areas and schedules

Monitor attendance, punctuality, performance, and service quality

Build and manage a reliable delivery team as order volumes increase

Hands-On Delivery Responsibility

This is a field-oriented role and not a desk-only management position.

During the initial stage, the candidate will be expected to personally pick up and deliver customer orders while the delivery team is being built.

The candidate may need to step in and deliver orders when

Delivery partners are not yet available

A rider is absent

There is a sudden increase in orders

A delivery issue requires immediate intervention

New delivery areas are being launched

As the delivery team grows, the role will gradually shift toward managing the delivery team, improving processes, and scaling operations.

Required Skills & Experience

1–3 years of experience in operations, logistics, delivery, field operations, or a startup environment

Strong coordination and people-management skills

Excellent problem-solving and decision-making ability

Good knowledge of Ghatlodia and nearby Ahmedabad areas

Comfortable using Google Maps, WhatsApp, mobile applications, and basic computer tools

Basic knowledge of Excel/Google Sheets

Good communication skills

Ability to manage multiple operational activities simultaneously

Comfortable working in a fast-paced startup environment

Two-wheeler and valid driving licence are required

Ideal Candidate

We are looking for someone who is

Hands-on and action-oriented

Comfortable working both in the field and from the office

Willing to personally do the work before building and managing a team

Responsible, reliable, and punctual

Good at coordinating people

Comfortable interacting with customers and providers

Able to handle operational problems independently

Willing to take ownership rather than wait for instructions

Interested in growing with an early-stage startup

Growth Opportunity

This role offers an opportunity to grow into a Operations Manager / Operations Head position as the startup expands, with responsibility for a larger operations and delivery team.

Compensation

Salary

Based on experience and candidate profile.

Performance-based growth and increased responsibility as the business scales.

Pay

₹20,000.00 per month

Work Location

In person