Multiple Vacancies for UK Ecommerce Operations Office

Multiple Vacancies for UK Ecommerce Operations Office

Location

Ahmedabad, Gujarat

Job Type

Full time, office based

About the Business

We are an established ecommerce and distribution business with our head office in the United Kingdom. We serve B2B and B2C customers through Shopify, Amazon, eBay, Odoo, and other online marketplaces.

We are now bringing our India operations together by establishing a central office in Ahmedabad.

The Ahmedabad office will become an important international operations hub, working closely with our UK head office. It will manage ecommerce operations, customer service, order processing, product information, purchasing, inventory planning, accounts, reporting, digital marketing, bids, tenders, and administrative support.

As part of our international growth plan, we intend to establish distribution warehouses in the USA, Canada, Australia, New Zealand, and other strategic markets. These warehouses will handle the physical receiving, storage, picking, packing, and dispatch of products.

The Ahmedabad team will control and support the commercial, administrative, financial, and digital activities connected with these international operations.

Available Positions

Ahmedabad Operations Manager

Senior Ecommerce Operations Executive

Ecommerce and Order Processing Executive

Amazon and eBay Marketplace Executive

Shopify Ecommerce Executive

Odoo Administrator and Business Systems Executive

B2B Sales Support Executive

B2C Customer Service Executive

Inventory and Purchasing Executive

Logistics and Returns Coordinator

Accounts and Credit Control Executive

Product Catalogue and Listing Executive

Digital Marketing Executive

Bid Writer and Tender Executive

MIS and Data Reporting Executive

Administrative and Back Office Executive

IT and Systems Support Executive

General Office Supporting Staff

Main Responsibilities

Ecommerce and Marketplace Operations

Manage B2B and B2C orders through Shopify, Amazon, eBay, Odoo, and other marketplaces

Create and maintain product listings, titles, descriptions, prices, images, specifications, and variations

Research keywords and improve product listings for better marketplace visibility

Manage promotions, discounts, offers, and marketplace advertising

Monitor seller performance, customer feedback, and marketplace account health

Contact marketplace support teams to resolve account, payment, and listing issues

Maintain accurate pricing and product information across all sales channels

Order Processing and International Warehouses

Review, process, and release customer orders

Send authorised fulfilment instructions to the correct distribution warehouse

Monitor picking, packing, dispatch, delivery, and tracking information

Follow up on delayed, failed, damaged, or missing deliveries

Coordinate with warehouse teams in the UK and future international locations

Manage order cancellations, replacements, returns, refunds, and customer claims

Support the future setup of distribution operations in the USA, Canada, Australia, New Zealand, and other markets

Customer Service

Respond to customer enquiries through email, telephone, live chat, and marketplace messages

Provide product, order, delivery, payment, and returns information

Resolve customer complaints professionally and efficiently

Maintain accurate records of customer communications

Support customers in the UK, USA, Canada, Australia, New Zealand, and other international markets

Deliver a high standard of service to both business and retail customers

B2B and Wholesale Operations

Handle business customer enquiries

Prepare quotations and sales proposals

Create and process B2B sales orders

Maintain trade prices, customer discounts, and credit terms

Manage business customer accounts and documentation

Coordinate large and repeat orders with purchasing and warehouse teams

Support customer account development and contract renewals

Odoo and Business Systems

Administer Odoo Sales, Purchase, Inventory, Accounting, CRM, Returns, and Reporting

Maintain the connection between Odoo, Shopify, marketplaces, and other business systems

Maintain products, customers, orders, invoices, payments, and inventory records

Create users, permissions, reports, workflows, and automated processes

Investigate system and data issues

Train employees to use Odoo and connected systems correctly

Improve business processes through automation

Inventory and Purchasing

Monitor stock across UK and future international warehouse locations

Prepare stock forecasts and replenishment plans

Create and maintain purchase orders

Coordinate with suppliers and warehouse teams

Monitor supplier deliveries and outstanding orders

Investigate stock differences and inventory issues

Support physical stock counts and inventory reconciliations

Help ensure sufficient stock is available in each market

Accounts and Credit Control

Create sales invoices and credit notes

Allocate customer payments

Reconcile Shopify, Amazon, eBay, Odoo, bank, and payment gateway transactions

Follow up on overdue B2B customer accounts

Monitor customer credit limits and payment terms

Process supplier invoices and maintain financial records

Assist with monthly accounts and management reporting

Investigate payment, refund, and reconciliation differences

Bids, Tenders, and Proposals

Identify suitable public and private sector tender opportunities

Prepare professional bids, tenders, proposals, quotations, and capability statements

Review tender requirements and ensure all questions are answered correctly

Coordinate with sales, operations, finance, and management to collect information

Prepare pricing schedules, policies, case studies, product information, and compliance documents

Complete supplier questionnaires and registration applications

Submit bids through UK and international procurement portals

Maintain a calendar of opportunities, clarification dates, and submission deadlines

Maintain a library of standard responses and supporting documents

Monitor submitted bids and respond to clarif