Territory Service Representative:380156

Pickup \& Delivery Operations* Perform timely pickup and delivery of customer shipments within the assigned route or territory.

• Ensure all shipments are delivered within committed service timelines.
• Verify shipment details before pickup and delivery.
• Handle shipments carefully to prevent damage or loss.
• Maintain delivery productivity and route efficiency.

Customer Service Excellence* Serve as the face of Blue Dart during every customer interaction.

• Maintain courteous, professional and customer-centric behaviour at all times.
• Resolve basic customer queries during pickups and deliveries.
• Escalate customer concerns or operational exceptions promptly.
• Maintain high standards of grooming, behaviour and professionalism.

COD \& Documentation Management* Collect Cash on Delivery (COD) payments wherever applicable.

• Ensure accurate cash handling and timely remittance as per company procedures.
• Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation.
• Ensure documentation accuracy and compliance with operational procedures.
• Report discrepancies immediately.

Operational Compliance* Scan shipments accurately using handheld devices or approved digital platforms.

• Ensure shipment status updates are completed in real time.
• Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities.
• Adhere to company policies relating to shipment handling, documentation and customer interaction.
• Support operational requirements during peak business periods.

Safety \& Security* Follow all road safety guidelines while operating company or personal vehicles.

• Ensure safe handling and security of customer shipments throughout transit.
• Wear the prescribed company uniform and personal protective equipment wherever applicable.
• Report accidents, incidents or unsafe conditions immediately.
• Protect company assets and customer property.

Vehicle \& Asset Responsibility* Maintain the assigned vehicle or personal two-wheeler in roadworthy condition.

• Ensure all statutory vehicle documents remain valid.
• Maintain cleanliness and basic upkeep of the vehicle.
• Report maintenance requirements promptly.

Workplace Discipline \& Brand Representation* Maintain high standards of personal grooming, hygiene and professional appearance.

• Wear the prescribed Blue Dart uniform and identity card while on duty.
• Demonstrate discipline, punctuality and professionalism at all times.
• Follow workplace rules, operational discipline and company policies.
• Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence.

Team Collaboration* Work closely with Shift In-charges and branch operations teams.

• Support colleagues during operational contingencies.
• Participate in operational briefings and safety meetings.
• Contribute towards achieving branch productivity and service goal