Telecaller Inbound

Urgent Opening – Inbound CRM Executive Position: CRM Executive – Inbound Process Industry: Healthcare / Diagnostics / Medicine Location: Juhinagar, Navi Mumbai Work Mode: Work from Office Process: Inbound Voice Process Experience: 6 Months–2 Years in Customer Support / CRM / Healthcare preferred Shift: Day Shift / Day Rotation Key Responsibilities Handle inbound calls from customers regarding medicines, healthcare services, test bookings, reports, and related queries. Understand customer requirements and provide accurate information. Assist customers with medicine-related queries and order requests as per company guidelines. Create and update customer requests/orders in the CRM system. Coordinate with internal teams for order status, delivery, billing, and other customer concerns. Resolve customer queries professionally and ensure a positive customer experience. Maintain accurate customer records and follow CRM processes. Escalate medical or product-related queries to the concerned team whenever required. Requirements Good communication skills in English and Hindi. Prior experience in inbound customer support/CRM/healthcare/medicine process will be preferred. Basic computer and CRM knowledge. Good listening and customer-handling skills. Ability to handle multiple customer queries efficiently. Candidates should be comfortable working from the office. For More Information / To Share Your Resume: HR – Pooja Prajapati 📞 9137380972