Technical Support Executive/Manager - Software

Job Role Software : Technical Support Executive Key Responsibilities: · Provide technical support via phone, email, chat, and remote sessions. · Diagnose, troubleshoot, and resolve software application issues. · Write and execute SQL queries for data analysis, troubleshooting, and reporting. · Log and track customer issues using ticketing systems. · Coordinate with development teams for bug fixes and escalations. · Conduct product walkthroughs and client training sessions. · Ensure timely follow-ups and maintain SLA compliance. Required: Skills & Qualifications · Strong knowledge of SQL (queries, joins, stored procedures, data validation). · Excellent verbal and written communication skills. · Problem-solving mindset and analytical thinking. Understanding of software applications, databases, and troubleshooting methods. · Ability to explain technical concepts to non-technical users. · Familiarity with ticketing tools or CRM systems. · Bachelor’s degree in Computer Science, IT, or related field. · Experience in software support, helpdesk, or application support role.