Customer Support Executive - Delhi

Location

Delhi

Job Type

Full-Time, On-Site

Salary

₹20,000–₹25,000 per month

Experience

1–5+ years

HashHackCode is looking for a patient, organised, and empathetic Customer Support Executive to assist parents, learners, mentors, schools, and prospective customers across their journey with us.

You will be responsible for answering enquiries, resolving concerns, coordinating with internal teams, and ensuring that every customer receives clear, timely, and respectful support.

Your Roles and Responsibilities

Customer Communication

Respond to customer enquiries through phone calls, WhatsApp, email, and other support channels.

Explain HashHackCode’s programmes, learning options, registration process, schedules, and services clearly.

Support prospective customers from their initial enquiry through registration and onboarding.

Maintain professional, patient, and empathetic communication at all times.

Learner and Parent Support

Assist parents and learners with class schedules, session links, rescheduling requests, assignments, platform access, and general programme-related questions.

Follow up on missed sessions, pending actions, feedback, and unresolved concerns.

Understand customer issues carefully and provide accurate solutions.

Communicate sensitively with neurodiverse learners and their families.

Issue Resolution and Coordination

Record, track, and resolve customer concerns within the expected timelines.

Coordinate with mentors, operations, accounts, and technical teams when additional support is required.

Escalate complex or urgent concerns to the appropriate team member.

Keep customers informed until their issue has been fully resolved.

Records and Reporting

Maintain accurate records of enquiries, follow-ups, complaints, and resolutions.

Update customer information using spreadsheets, CRM systems, or internal platforms.

Prepare regular reports on common concerns, pending cases, and customer feedback.

Identify recurring issues and suggest improvements to the customer experience.

What We’re Looking For

1–5+ years of experience in customer support, customer service, client coordination, telecalling, or a related role.

Strong verbal and written communication skills.

Fluency in Hindi and English

A patient and empathetic approach to handling parents, learners, and customers.

Good listening, problem-solving, and conflict-resolution skills.

Ability to manage multiple conversations, follow-ups, and priorities.

Comfortable using phone, WhatsApp, email, spreadsheets, CRM tools, and online platforms.

Strong attention to detail and the ability to maintain accurate records.

Previous experience in education, edtech, healthcare, or a service-focused organisation is an advantage.

Genuine interest in inclusive education and supporting learners with different needs.

What You’ll Gain

The opportunity to support learners and families through meaningful educational programmes.

Experience working across customer service, education operations, and learner support.

A collaborative workplace where customer feedback contributes to real improvements.

The opportunity to grow with a purpose-driven and inclusive organisation.

About Us

HashHackCode provides personalised and inclusive education using technology, empowering children and neurodiverse learners to develop essential cognitive, problem-solving, creative, and digital skills. We work closely with parents and schools to make technology-driven learning accessible to every learner and help them build the skills needed for the future.

Job Type

Full-time

Pay

₹20,000.00 - ₹250,000.00 per month

Ability to commute/relocate

Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience

work

3 years (Required)

Work Location

In person