E-Commerce Executive - Shopify

Location

East Delhi / Karkardooma, Delhi

Job Type

Full-Time | On-Site

Experience

1–3 Years

Salary

₹3–5 LPA + Performance Incentives

About the Role

We are looking for a proactive Executive to manage the day-to-day operations and growth activities of our Shopify/D2C business.

The ideal candidate should be comfortable working across Shopify, orders, products, promotions, customer issues, reporting, basic marketing coordination and daily business operations.

Key Responsibilities

Shopify Management

Manage day-to-day Shopify store operations.

Update products, pricing, inventory, collections and offers.

Improve product pages and store content.

Monitor website performance and identify issues.

Coordinate with developers for technical problems and improvements.

Order & Operations Management

Monitor daily orders and order processing.

Coordinate with warehouse and logistics teams.

Track cancellations, RTO, returns and delivery issues.

Identify operational problems and follow up until resolution.

Ensure smooth order-to-delivery operations.

Growth Support

Monitor daily sales and order performance.

Support Meta Ads and Google Ads activities.

Monitor campaign performance and report important changes.

Assist with promotional campaigns, offers and new product launches.

Identify products and offers that can improve sales.

Customer Experience

Coordinate with customer support regarding complaints and escalations.

Identify recurring customer issues.

Help improve cancellation, return and delivery performance.

Ensure customer-related problems are followed up and resolved.

Inventory

Monitor stock levels and product availability.

Coordinate with inventory/procurement teams.

Identify products approaching stock-out.

Maintain accurate Shopify inventory.

Reporting & Analysis

Prepare daily/weekly Shopify performance reports.

Track revenue, orders, AOV, conversion rate, cancellations, RTO and returns.

Identify unusual changes and escalate them quickly.

Maintain accurate business data and reports.

What We Are Looking For

1–3 years of Shopify/D2C experience.

Good understanding of Shopify.

Basic understanding of Meta Ads and Google Ads.

Good Excel/Google Sheets skills.

Strong communication and follow-up skills.

Good analytical and problem-solving ability.

Comfortable handling multiple responsibilities.

Strong ownership and willingness to learn.

Experience with consumer products/e-commerce is preferred.

Important

This is a hands-on execution role.

We are looking for someone who can independently complete tasks, follow up with different teams, identify problems and make sure things get done — rather than waiting for instructions for every activity.

Key KPIs

Shopify revenue and order growth

Order processing accuracy

Delivery percentage

RTO and cancellation reduction

Inventory availability

Website/store accuracy

Customer issue resolution

Reporting accuracy

Execution speed and ownership

Pay

₹300,000.00 - ₹500,000.00 per year

Application Question(s)

Current / Last Salary ?

Expected Salary ?

Education

Bachelor's (Preferred)

Experience

Facebook Advertising

1 year (Required)

E-Commerce

1 year (Required)

Work Location

In person