Hotel Operations Manager Overall Property Management

About Orbit Serviced Apartments

Orbit Serviced Apartments is a premium serviced-apartment property in Khar West, Mumbai.

We are looking for an experienced, responsible and hands-on Hotel Operations Manager who can take ownership of the overall day-to-day operation of the property.

The property already has a front-desk team and housekeeping staff. The responsibility of this role is to supervise, manage and coordinate these teams and ensure the entire property operates smoothly and professionally.

This is a management and ownership role, not simply a reception position.

Key ResponsibilitiesOverall Hotel Operations

Take responsibility for the day-to-day running of the entire property

Ensure smooth operations across Front Office, Housekeeping and other operational functions

Monitor staff performance, attendance, grooming, discipline and conduct

Create clear daily responsibilities and ensure staff follow them

Identify operational problems and resolve them quickly

Maintain high standards of service, cleanliness and guest experience

Report important operational issues directly to management

Ensure proper handovers between shifts and departments

Front Office

Supervise the existing front-desk team

Ensure smooth check-ins and check-outs

Monitor reservations, room allocations and guest requests

Ensure guest complaints are handled professionally and promptly

Monitor guest communication and service standards

Ensure the front desk is properly staffed at all times

Train and guide front-office employees where required

Housekeeping

Directly supervise the housekeeping team

Ensure apartments are cleaned and inspected to the required standard

Establish proper cleaning schedules and checklists

Conduct regular inspections of rooms and common areas

Monitor linen, towels, amenities and housekeeping inventory

Ensure maintenance issues identified by housekeeping are reported and followed up

Maintain consistent cleanliness standards across the property

Staff Management

Manage and supervise the operational team

Monitor attendance and punctuality

Maintain discipline and professional behaviour

Train new employees and improve staff performance

Prepare duty rosters and ensure adequate coverage

Address operational issues before they become management problems

Guest Experience

Maintain a high standard of hospitality and guest service

Personally oversee important guest issues when required

Monitor reviews and recurring guest complaints

Ensure guest requests are followed through until completion

Maintain the premium positioning and standards of Orbit

Property & Vendor Coordination

Coordinate with maintenance, security, housekeeping suppliers and other vendors

Ensure repairs and maintenance issues are followed up until completion

Monitor operational inventory and consumables

Ensure the property is always presentable and operational

Who We Are Looking For

We need someone who is mature, disciplined, extremely responsible and capable of running a property independently.

The ideal candidate

Has strong experience in hotel / hospitality operations

Has previously managed or supervised Front Office + Housekeeping

Understands the complete hotel operation, not just one department

Is comfortable managing staff and maintaining discipline

Has excellent guest-handling skills

Can make decisions independently

Is proactive and does not wait for management to identify every problem

Has strong follow-up and organizational skills

Is comfortable working in a premium hospitality environment

Wants a long-term position

Lives in or around Khar / Bandra / Santacruz / nearby areas preferred

Mandatory Experience

Hotel / hospitality operations experience is mandatory.

Candidates who have worked only in non-hospitality industries will not be considered.

Experience as a

Hotel Operations Manager

Assistant Hotel Manager

Front Office Manager with overall operational responsibility

Duty Manager

Property Manager

Guest Relations / Operations Manager

will be considered.

Important

The Front Desk team is already in place.

We need a manager who manages the managers/staff, supervises Front Office and Housekeeping, maintains discipline, solves operational problems and takes responsibility for the overall running of the property.

We are looking for someone who takes ownership, maintains standards without constant supervision and can become a long-term key member of the organization.

Salary

Competitive salary based on experience and capability.

Salary will not be the primary limitation for the right candidate.

Only serious candidates with relevant hotel operations experience should apply.

Job Type

Full-time

Pay

₹40,000.00 - ₹50,000.00 per month

Work Location

In person