Electrical Technician

Key Responsibilities

Understand customer requirements and provide appropriate technical solutions.

Provide technical support to the Sales team during enquiries, product discussions and customer meetings.

Study machine/product specifications and explain technical features to customers.

Coordinate with customers regarding installation, operation, maintenance and troubleshooting.

Diagnose technical issues and coordinate with technicians/vendors for resolution.

Provide remote and on-site technical support whenever required.

Coordinate with the Purchase and Vendor Development teams regarding technical specifications and requirements.

Review vendor quotations, drawings, specifications and technical documents.

Support vendor development based on requirements received from the Sales team.

Coordinate with vendors for machine components, fabrication, dimensions and technical specifications.

Coordinate with the Warehouse and Technical teams for machine assembly, testing, packing and dispatch-related technical requirements.

Conduct factory/vendor visits whenever required.

Maintain records of technical complaints, service activities, machine issues and resolutions.

Provide regular updates on pending technical issues and ensure timely closure.

Support the team during machine demonstrations, installation and commissioning.

Coordinate with internal departments to ensure customer requirements are fulfilled correctly.

Maintain proper technical documentation and ensure all specifications are accurately recorded.

Pay

₹15,000.00 - ₹20,000.00 per month

Work Location

In person