Patient Care Coordinator

Key Responsibilities

1. Patient Conversion (OPD to IPD)

• Patient Assessment & Coordination: Assist physicians in identifying OPD patients requiring admission and coordinate with the medical team to streamline the process.
• Counseling & Communication: Clearly explain hospitalization needs to patients and families, addressing their concerns regarding treatment, costs, and procedures.
• Admission Facilitation: Ensure all necessary documents, approvals, and tests are completed for admission. Liaise with billing, insurance, and bed management teams.
• Follow-ups & Retention: Follow up with patients who delay or refuse admission, and work to convert them ethically and respectfully.
• Target Achievement: Work toward monthly/quarterly conversion targets. Maintain data on conversion rates and analyze drop-offs to improve performance.

Supervision and Guidance

• Staff Direction: Guide and instruct floor staff (nurses, coordinators, housekeeping, etc.) to ensure clarity in roles and responsibilities.
• Performance Monitoring: Evaluate team performance, provide constructive feedback, and coach staff for continuous improvement.
• Conflict Resolution: Address and resolve conflicts or issues among team members quickly and professionally.
• Training & Development: Train new hires and provide skill development sessions for existing staff.

Operational Efficiency

• Cleanliness & Organization: Ensure all areas (especially patient touchpoints) are clean, safe, and meet hospital standards.
• Inventory Management: Track consumables and medical inventory levels, and ensure timely restocking to avoid shortages.
• Policy Compliance: Enforce hospital SOPs and ensure consistent adherence to protocols, safety regulations, and quality benchmarks.
• Coordination with Other Departments: Work with billing, pharmacy, diagnostics, security, and other departments for seamless operations.

Customer Service

• Complaint Handling: Act as the first point of contact for patient or family concerns. Resolve issues promptly and empathetically.
• Enhancing Patient Experience: Ensure that all patients and visitors receive courteous and prompt service, enhancing overall satisfaction and trust.

MIS, Reporting & Monitoring

• Feedback Analysis: Review and analyse all patient feedback from both OPD and IPD areas to identify improvement opportunities.
• Patient Footfall Monitoring: Track and report on OPD and IPD footfalls, highlighting trends or deviations.
• Doctor Timeline Adherence: Monitor doctor schedules and ensure adherence to consultation timelines.
• Reporting: Maintain daily/weekly reports on admissions, complaints, conversions, and operational metrics for senior management review.

Other Responsibilities

• Lost & Found Management: Ensure safe handling and tracking of lost and found items on the premises.
• Support During Emergencies: Assist in managing emergency situations, including high patient influx or system failures, while maintaining calm and control.

Qualifications & Experience

• Minimum Qualification: Graduate (preferably in Hospitality, Healthcare Administration, or any discipline).
• Computer Skills: Proficiency in MS Office and Hospital Information Systems (HIS).
• Language Skills: Fluency in English, Hindi, and local language i.e. Marathi and Gujarati.

Key Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking ability.
• Attention to detail and accuracy.
• Patient-centric and service-oriented approach.
• Ability to work under pressure and handle peak-hour situations.

Pay

From ₹18,000.00 per month

Benefits

Provident Fund

Work Location

In person