City Operations Manager

Brand

Jacadi Paris

Role: Own sales, operations and people across Jacadi Paris stores, and run the operations side of e-commerce and WhatsApp sales.

Sales and store P&L

Deliver store targets and LFL growth

Drive conversion, ATV and UPT (all KPI)

Control manpower cost, shrinkage and markdown leakage

Build HNI and gifting business

E-commerce and WhatsApp operations

Online orders are fulfilled from the stores, so this role owns dispatch within the agreed TAT

Returns, refunds and courier escalations

Stock accuracy between the stores and the website

WhatsApp orders

response time, conversion, payment and dispatch

Work with the E-commerce Head on stock and size depth for online. Marketing stays with the e-commerce team.

People

Store hiring, onboarding and training

Rosters, incentives and performance reviews

Cut attrition and build successors for store manager roles

Stock on floor

Replenishment, size availability and inter-store transfers (ISTs)

Cycle counts and stock-on-hand accuracy

Broken sizes, ageing stock and end-of-season sale (EOSS) execution

Defects, damages and vendor claims

VM, compliance and audit

Brand VM guidelines followed in every store

Store SOPs, cash handling and internal audits

Statutory compliance (shop licences, fire safety) and mall/landlord relations

Customer and CRM

Complaint resolution and service recovery

Customer data capture, VIP clienteling and repeat purchase

Reporting

DSR, weekly store reviews and monthly business review

KPIs: sales vs target, LFL, conversion, ATV, UPT, online dispatch TAT, return and cancellation rate, WhatsApp conversion, attrition, audit scores, shrinkage, stock accuracy.

Profile

Graduate; an MBA is a plus

5 to 10 years in premium, luxury or kidswear retail, with at least 2 to 3 years running a store. Not hard pressed that they need to have kidswear experience though that is a plus point.

Comfortable with Excel and sales data

Has handled ship-from-store or omnichannel orders

Strong at clienteling;

Willing to travel domestic

Pay

₹1,000,000.00 - ₹1,500,000.00 per year

Benefits

Paid sick time

Provident Fund

Work Location

In person