Front Desk Receptionist

Job Description – Front Desk Receptionist

Company

7on7 Academy

Position

Front Desk Receptionist / Front Office Executive

Location

Mumbai Juhu, Bandra. Goregaon, Jvlr

Department

Administration & Front Office

About 7on7 Academy

7on7 Academy is an academic coaching institute supporting IB and IGCSE students with school academics, exam preparation, and competitive-level Mathematics and Science.

Key Responsibilities

Front Desk & Reception

Handle the reception desk and greet students, parents, teachers, and visitors professionally.

Attend and manage incoming calls and WhatsApp enquiries.

Maintain a welcoming and organized front-office environment.

Coordinate student and parent visits, demos, meetings, and appointments.

Parent & Student Coordination

Communicate with parents regarding class schedules, timings, demos, rescheduling, and attendance.

Follow up with parents regarding pending information, forms, payments, and other administrative requirements.

Maintain professional communication with students and parents through WhatsApp and calls.

Address routine queries and coordinate with the concerned teacher or admin team when required.

Class & Teacher Coordination

Maintain daily class schedules and coordinate with teachers regarding timings and availability.

Inform teachers and students/parents about schedule changes, cancellations, and rescheduled classes.

Ensure classrooms and required materials are ready before classes.

Coordinate demo classes and collect feedback from parents/students after demos.

Administrative Work

Maintain student records, attendance, fee records, invoices, and other administrative documents.

Update Excel/Google Sheets and maintain accurate student and batch data.

Prepare and share daily administrative reports.

Track teacher attendance, timings, and schedule-related updates.

Assist with printing worksheets, lecture plans, tests, and other academic materials.

Ensure all required documents and class materials are prepared in advance.

Fee & Invoice Coordination

Share invoices and payment details with parents.

Follow up professionally on pending fee payments.

Maintain payment records and update the fee tracker.

Coordinate with the accounts/admin team regarding payment confirmations and receipts.

Required Skills

Good communication and interpersonal skills.

Professional and polite communication with parents and students.

Good organizational and time-management skills.

Basic to good knowledge of MS Excel / Google Sheets / Microsoft Office.

Comfortable handling WhatsApp communication and phone calls.

Ability to multitask and manage a busy front desk.

Good attention to detail and record-keeping skills.

Ability to coordinate effectively with teachers and the admin team.

Preferred Candidate

Prior experience in a **front desk, receptionist, school, coaching institute, education

Pay

₹15,000.00 - ₹22,000.00 per month

Benefits

Paid sick time

Paid time off

Work from home

Work Location

In person