Customer Relationship Executive

We're Hiring: Customer Relationship Executive

Join Roopkala | Marine Lines, Mumbai

Roopkala is looking for a confident, well-spoken, and customer-oriented Customer Relationship Executive to join our team.

If you enjoy interacting with customers, building relationships, and delivering an excellent in-store experience, we would love to hear from you!

Job Details

Company

Roopkala

Position

Customer Relationship Executive

Location

Marine Lines, Mumbai

Salary

₹15,000 – ₹20,000 per month

Experience

Minimum 3 years

Employment Type

Full-time

Languages Required (Compulsory)

Arabic

English

Hindi

Fluency in all three languages is mandatory.

IF YOU HAVE PRIOR EXPERIENCE FROM RETAIL/FASHION INDUSTRY THAT WILL BE A PLUS POINT!

Key Responsibilities

Customer Greeting & Assistance

Welcome and greet customers warmly as they enter the store.

Create a positive and comfortable shopping experience.

Understand customer requirements and assist them throughout their visit.

Customer Relationship Management (CRM)

Build and maintain strong relationships with customers.

Follow up with customers and ensure excellent customer service.

Maintain customer details and update CRM records.

Assist in customer retention and repeat visits.

In-Store Customer Experience

Act as the primary point of contact for customer assistance.

Support customers with product-related queries.

Coordinate with the sales team to ensure smooth customer service.

Handle customer feedback and queries professionally.

Customer Follow-Up & Engagement

Maintain regular communication with existing customers.

Assist in informing customers about new arrivals, collections, and store updates.

Encourage customer engagement and build long-term relationships.

Skills & Qualifications

Minimum 3 years of experience in CRM, customer service, retail, hospitality, or a related field.

Excellent communication skills in Arabic, English, and Hindi.

Strong interpersonal and customer-handling skills.

Pleasant personality with a professional appearance.

Customer-focused and service-oriented approach.

Ability to build strong relationships with customers.

Good organizational and follow-up skills.

Experience in fashion retail or luxury retail will be an advantage.

What We’re Looking For

• Confident and friendly personality
• Excellent communication skills
• Strong customer relationship-building abilities
• Professional attitude and grooming
• Ability to handle customers with patience and care
• Passion for delivering exceptional customer experiences

Why Join Roopkala?

Opportunity to work in the fashion retail industry.

Exposure to customer relationship management and premium customer service.

Professional and growth-oriented work environment.

Pay

₹15,000.00 - ₹20,000.00 per month

Experience

Customer relationship management: 3 years (Required)

Language

Arabic (Required)

Work Location

In person