Costumer Care Executive (Logistics)

Act as the primary point of contact for customers regarding shipments, deliveries, and service requests.

• Track shipments and provide timely updates on dispatch, transit, delivery status, and delays.
• Handle customer inquiries, complaints, escalations, and service requests through phone, email, and other communication channels.
• Coordinate with Operations, Branches, Sales, Billing, and Accounts teams to ensure timely issue resolution.
• Follow up on pending shipments, Proof of Delivery (POD), and customer documentation.
• Maintain accurate records of customer interactions and service requests in the CRM/ERP system.
• Resolve customer complaints within the defined turnaround time (TAT).
• Share regular shipment status reports and MIS with customers and management.
• Coordinate with the billing team regarding invoice-related customer queries.
• Ensure compliance with customer SOPs, SLAs, and company policies.
• Build and maintain strong relationships with existing customers to enhance customer satisfaction and retention.
• Support new customer onboarding by explaining service processes and documentation requirements.

Pay

₹9,086.96 - ₹41,178.46 per month

Work Location

In person