Operations Executive

Job Purpose

The Operations Executive will provide administrative, operational, and coordination support to the Sales & Marketing team. The role is responsible for ensuring smooth sales operations, order processing, cross-functional coordination, reporting, customer communication, and timely execution of sales-related activities. The position acts as a

bridge between Sales and various internal departments to ensure efficient order fulfillment and customer satisfaction.

Key Responsibilities

Sales Order & Inventory Coordination

• Verify and process sales orders for accuracy and completeness.
• Coordinate with the Procurement team for purchase order status and inventory availability.
• Track order fulfillment and ensure timely updates to the sales team.
• Maintain records of inventory status and support stock planning activities.

Cross-Functional Coordination

• Coordinate with Procurement, Warehouse, Logistics, Customer Support, IT, and Accounts teams for smooth execution of sales activities.
• Follow up on order dispatches, deliveries, and customer requirements.
• Escalate operational issues and ensure timely resolution.

Online Sales & Kitting Support

• Coordinate online order processing and track portal activities.
• Monitor kitting progress and ensure readiness for dispatch.
• Support data uploads and maintain accuracy of online sales information.

Sample & Customer Coordination

• Coordinate teacher sample requests and dispatches.
• Follow up with internal teams and customers regarding sample approvals and deliveries.
• Ensure timely communication of dispatch schedules and status updates.

Reporting & Documentation

• Prepare daily, weekly, and monthly MIS reports.
• Maintain sales trackers, dashboards, and order status reports.
• Generate sales performance reports and presentations for management review.
• Maintain proper documentation of sales-related records and communications.

Customer & Internal Communication

• Respond to customer and internal team queries through calls, emails, and messaging platforms.
• Provide timely updates regarding orders, deliveries, payments, and service requests.
• Ensure professional communication and customer satisfaction.

Required Qualifications

• Graduate in any discipline (MBA preferred).
• 3–8 years of experience in Operations, Sales Coordination, Sales Administration, Customer Support, or related roles.
• Proficiency in MS Excel, PowerPoint, and reporting tools.
• Experience working with ERP/CRM systems will be an added advantage.
• Strong coordination and organizational skills.
• Good verbal and written communication skills.
• Ability to multitask and work under deadlines.
• Detail-oriented with strong follow-up skills.

Key Competencies

• Coordination & Follow-up
• Communication Skills
• Data Management & Reporting
• Customer Service Orientation
• Problem Solving
• Time Management
• Team Collaboration

Pay

₹30,000.00 - ₹60,000.00 per month

Benefits

Cell phone reimbursement

Paid time off

Provident Fund

Work Location

In person