Application Developer-Microsoft Dynamics 365 Customer Engagement

About the Role

We are looking for a Dynamics 365 Contact Center Developer with hands-on experience in Omnichannel for Customer Service and Copilot/AI-powered capabilities. You will build and support contact center solutions on Microsoft Dynamics 365 and Azure, manage releases across environments, and ensure secure, reliable integrations with enterprise applications.

Key Responsibilities

Design, configure, and support Microsoft Dynamics 365 Contact Center and Omnichannel for Customer Service solutions

Implement and enable Copilot and AI-powered capabilities to improve agent productivity and customer experience

Build cloud-native solutions on Azure using App Services, Azure Functions, and Logic Apps

Manage Dynamics 365 solution deployment, release management, and CI/CD across Development, UAT, and Production environments using Azure DevOps

Develop and consume REST APIs for enterprise application integrations

Implement authentication using Azure AD and OAuth

Configure and manage security roles, access management, and RBAC, and apply application security best practices

Provide production support, troubleshoot incidents, and perform root cause analysis

Work in an Agile/Scrum team, participating in sprint planning, reviews, and retrospectives

Document configurations, designs, and deployment procedures

Required Qualifications

[X]+ years of experience with Microsoft Dynamics 365 Customer Service

Hands-on experience with Dynamics 365 Contact Center and Omnichannel for Customer Service

Experience with Copilot / AI-powered capabilities in Dynamics 365

Experience with Microsoft Azure: App Services, Azure Functions, Logic Apps, Azure DevOps, and cloud-native development

Experience with solution deployment, release management, and CI/CD across Dev, UAT, and Production

Knowledge of REST APIs, Azure AD/OAuth authentication, and enterprise integrations

Experience with security roles, access management, RBAC, and application security

Strong troubleshooting, production support, and problem-solving skills

Experience working in Agile/Scrum environments

Preferred Qualifications

Experience with Power Platform (Power Automate, Power Apps)

C# and .NET experience, including plugins and custom extensions

Knowledge of telephony/CTI integrations and channels such as voice, chat, SMS, and social messaging

Familiarity with Azure Communication Services or Copilot Studio

Microsoft certifications (MB-230, MB-280, PL-400, AZ-204)

Banking or financial services domain experience

Tools & Technologies

CRM & Contact Center

Dynamics 365 Customer Service, Contact Center, Omnichannel, Copilot

Azure

App Services, Azure Functions, Logic Apps, Azure AD

DevOps

Azure DevOps, CI/CD pipelines, solution management

Integration & Security

REST APIs, OAuth, RBAC, security roles

Benefits

Paid sick time

Paid time off

Provident Fund

Work Location

In person