Logistics Claims Executive

Job Summary

We are looking for a detail-oriented and proactive Claim Executive to manage shipment-related claims and ensure smooth resolution of issues such as lost shipments, damages, shortages, RTO disputes, and delivery-related discrepancies.The candidate will coordinate with logistics partners, internal teams, and sellers to process claims efficiently and ensure timely closure.

Key Responsibilities

Handle and process logistics-related claims including:Lost shipments,Damaged shipments,Short shipments, RTO (Return to Origin) disputes,Delivery discrepancy claims

Coordinate with logistics partners & Customers for claim investigation and resolution.

Maintain proper documentation and records for all claims raised.

Follow up regularly with courier/logistics partners for timely claim settlement.

Verify shipment details, PODs, invoices, and supporting documents.

Ensure claims are submitted within defined timelines and SLA guidelines.

Update claim status in internal systems and share regular reports with management.

Communicate claim updates and resolutions to sellers/internal stakeholders.

Identify recurring operational issues and highlight them for process improvement.

Requirements

Graduate in any discipline

1 years of experience in logistics/claims

Basic knowledge of logistics operations and documentation

Good communication and MS Excel skills

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

Paid sick time

Paid time off

Provident Fund

Work Location

In person