Tele Caller

Job Title

Telecalling Executive – Fertility & Healthcare (Social Media Leads)

Department

Marketing & Patient Relations

Location

RR Nagar, Bengaluru

Employment Type

Full-Time

Reporting To

Marketing Manager / Patient Relationship Manager

Language

Kannada, English

About the Organization

Radhakrishna Fertility and Healthcare Centre is a reputed IVF and women’s healthcare centre committed to ethical, compassionate, and advanced reproductive care. We actively engage patients through digital platforms and provide personalized guidance throughout their fertility journey.

Position Overview

We are seeking a compassionate, confident, and result-oriented Telecalling Executive who will be responsible for handling and converting leads generated through social media campaigns (Facebook, Instagram, Google Ads, Website, etc.).

The candidate will play a crucial role in the patient acquisition journey by responding promptly, building trust, providing accurate information, and scheduling appointments for consultations.

Key Responsibilities Lead Management & Calling

Call all assigned leads received from social media campaigns on a daily basis

Respond to inquiries regarding IVF, IUI, fertility treatments, and women’s healthcare services

Provide clear, empathetic, and accurate information about services and consultation process

Follow up regularly with interested leads until appointment confirmation

Appointment Conversion

Schedule consultations for doctors as per availability

Guide patients regarding documents, reports, and preparation before visit

Send confirmation messages via WhatsApp/SMS

Ensure maximum conversion from inquiry to hospital visit

Data & CRM Management

Maintain proper lead records in CRM/Excel

Update call status (Interested / Not Interested / Follow-up / Converted / Closed)

Track daily call targets and conversion ratio

Coordinate with marketing team regarding lead quality feedback

Patient Relationship Handling

Handle sensitive conversations related to infertility with empathy

Maintain strict patient confidentiality

Escalate complex medical queries to doctors or counsellors

Required Qualifications

Minimum

PUC / Graduate (Any stream)

1–3 years of telecalling / customer support / healthcare calling experience

Experience in IVF / hospital / diagnostic centre is preferred

Required Skills

Excellent communication skills (Kannada mandatory; English & Hindi preferred)

Strong convincing and persuasion skills

Patient, empathetic, and emotionally intelligent

Good listening ability

Basic computer knowledge (Excel, CRM systems, WhatsApp Business)

Ability to handle rejection and objections professionally

Key Competencies

Target-oriented mindset

High follow-up discipline

Professional telephone etiquette

Confidentiality and ethical communication

Stress management under high inquiry volume

Performance Indicators (KPIs)

Number of calls made per day

Lead response time

Appointment booking rate

Conversion ratio (Lead to Visit)

Follow-up completion rate

Patient feedback on call experience

Working Conditions

Full-time (In-house role preferred)

Fixed working hours with potential weekend rotation

Incentive structure based on conversion performance

Why Join Us?

Opportunity to work in a meaningful fertility healthcare environment

Direct contribution to helping couples start families

Performance-based incentives

Professional and supportive work culture

Job Types

Full-time, Permanent

Pay

₹18,000.00 - ₹20,000.00 per month

Benefits

Health insurance

Work Location

In person