Patient Care Coordinator

Patient Care Counsellor

Location

Mathikere, Bangalore – On-site

Experience

3–5 Years

Qualification

Any Graduation (Science background preferred)

Employment Type

Full-Time

Job Summary

We are looking for a Patient Care Counsellor to provide in-person support and guidance to patients visiting our Jaas center. The role involves welcoming patients, understanding their concerns, coordinating their clinic visits, supporting them throughout their treatment journey, and ensuring a positive patient experience.

The ideal candidate should have excellent communication and interpersonal skills, empathy, strong coordination abilities, and a patient-centric approach.

Key Responsibilities

Welcome and assist patients during their clinic visits, ensuring a comfortable and positive experience.

Understand patient concerns and provide appropriate guidance regarding clinic services and treatment processes.

Counsel patients and their families in person regarding treatment plans and available services, as guided by the clinical team.

Coordinate patient appointments and therapist schedules through the CRM.

Support patients throughout their journey, from registration and consultation to treatment, discharge, and follow-up.

Coordinate with physiotherapists and clinical teams to ensure smooth patient visits.

Assist patients with queries, concerns, and service-related requirements during their clinic visits.

Ensure timely coordination of assessment reports and follow-up appointments.

Maintain accurate patient records, transactions, and daily CRM data.

Collect patient feedback and testimonials as per company guidelines.

Coordinate with Sales and Clinical teams to enhance patient experience and treatment engagement.

Ensure timely resolution of patient concerns and escalate clinical or service-related issues to the appropriate team.

Maintain patient confidentiality and adhere to company quality standards.

Support patient satisfaction and continuity of care through effective in-person engagement.

Required Skills

Excellent verbal and interpersonal communication skills

Strong in-person patient counselling and relationship-building skills

Empathy and a patient-centric approach

Ability to manage and support patients during clinic visits

Strong coordination and follow-up skills

Problem-solving and conflict-resolution abilities

CRM and patient data management skills

Ability to collaborate effectively with Clinical and Sales teams

Professional appearance and positive attitude

How to Apply

Interested candidates can share their updated CV at

hrdepartment@jogohealth.com

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

Health insurance

Leave encashment

Paid sick time

Provident Fund

Language

Kannada (Required)

Work Location

In person