Tamil Voice process

Taking/Handling Inbound Customer calls, Outbound calls, Emails

Listening to and understanding the customer’s requirements

Provide product / service details & benefits to Customers

Providing end to end solutions to the customer

Asking the correct questions – probing and prompting the customer wherever required

Timely and accurate capturing all the information given by the customer

Timely follow up with as per Escalation matrix till closure

Staying current with knowledge of products/ processes & services

Ensure full adherence to all the quality parameters and SOP

Cooperate with other Team members, SMEs and Team Leaders.

Ensure 100% adherence to schedule

Escalating the call to the team leader / manager, wherever desirable

Handling irate / demanding customers where necessary, in a tactical manner.

Looking for fresher graduates

Age limit

32

Contact

7019815945

Pay

₹16,200.00 per month

Benefits

Provident Fund

Application Question(s)

Are you a complete graduate?

This is Work from office role, are you staying in Bangalore?

Education

Bachelor's (Required)

Language

Tamil (Required)

Work Location

In person