Front Desk Receptionist

Front Desk Executive (2–3 Years of Experience)

Location

Inspiron Psychological Well-being Centre

Are you an organized, confident, and client-focused professional with 2–3 years of front office experience? We are looking for a Front Desk Executive to represent Inspiron Psychological Well-being Centre as the first point of contact for clients and visitors.

As the Front Desk Executive, you will play a pivotal role in ensuring seamless day-to-day operations. Your responsibilities will directly impact client satisfaction, therapist coordination, and overall organizational efficiency.

Key Responsibilities

Client Call & Communication Management

Handle incoming calls with clarity, empathy, and efficiency.

Respond promptly to client inquiries, ensuring smooth communication flow.

Therapist & Schedule Coordination

Allocate client sessions thoughtfully, matching them with the right therapists.

Manage therapist schedules, ensuring optimal utilization and zero conflicts.

Appointment & Calendar Management

Schedule, reschedule, and confirm appointments with precision.

Send timely reminders to clients and therapists.

Accounts & Payment Handling

Manage client billing, payment collection, and maintain accurate financial records.

Address billing-related queries professionally.

Stakeholder & Team Coordination

Liaise between Clinical, Marketing, and Operations teams to maintain workflow.

Provide timely updates to Clinical Operations Leads and the Director.

Event & Workshop Coordination

Manage client communication and enrollments for workshops and special programs.

Handle event payments and ensure accurate accounting.

Crisis Reporting & Client Satisfaction

Escalate operational issues and client concerns to leadership proactively.

Support crisis management protocols when necessary.

Ensure high client retention through professional service and immediate responsiveness.

Drive sales of therapy packages by identifying client needs.

What We’re Looking For

2–3 years of experience as a Front Office Executive in healthcare, wellness, or customer service sectors.

Excellent verbal and written communication skills in English, Hindi & Other local languages.

Strong organizational and multitasking abilities.

Proficiency in CRM tools, scheduling software, and MS Office.

Friendly, professional demeanor with a service-first mindset.

Ability to collaborate closely with multi-functional teams.

Job Types

Full-time, Permanent

Pay

₹350,000.00 - ₹420,000.00 per year

Benefits

Paid sick time

Work Location

In person