Customer Service Coordinator

We are looking for a Customer Support professional to join our team and handle technical support, customer interactions, and escalations.

Key Responsibilities

Handle and coordinate with the Technical Team for customer issues.

Manage customer interactions through appropriate support channels.

Resolve and follow up on customer escalations effectively.

Provide clear, professional, and timely communication to customers.

Manage and track customer issues using ticketing/support tools.

Coordinate with internal teams to ensure timely issue resolution.

Be available for 24/7 support requirements, including shifts or urgent support when required.

Requirements

Good verbal and written communication skills.

Strong customer-handling and problem-solving abilities.

Experience working with ticketing tools/support systems.

Ability to handle escalations professionally.

Good coordination skills with technical and internal teams.

Willingness to work in a 24/7 support environment when required.

Prior experience in technical/customer support will be an advantage.

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person