Executive/Sr. Executive

Position Title

Executive/Sr. Executive

Job Category

Associate

Department

Operations

Process

Outbound/Inbound - EHL

Qualification

10+2 and above in any stream

Languages Known

English is must

Gender

Male/Female

Experience

Fresher/Experience (0-5yrs)

Gender

Male/Female

Reporting to

Team Lead

No. of Reportees: NA

Responsibilities & Accountabilities of Executive

• Provide timely and courteous response while answering telephone queries
• Interact in a pleasant manner during the calls and provide all the necessary

information to the fullest satisfaction of the customer

• Make independent decisions within pre-determined spheres of activity/ control

and escalate any open customer issues to Assistant Team Leaders without delay

to facilitate meeting of production targets.

• Actively participate in Team Manager’s/Leaders meetings with constructive

feedback and suggestions

• Ensure safe handling of Systems and equipment provided.
• Respond accurately, promptly and effectively to call centre calls and quickly

resolve difficulties with angry and frustrated customers in a polite manner.

• Exercise tact, patience and professionalism at all times in responding to

customers, regardless of issue or customers demeanour.

• Ensure building up of a good image for the Company by responding positively to

every call received.

Responsibilities & Accountabilities of Senior

Executive

• Provide timely and courteous response while answering telephone queries
• Interact in a pleasant manner during the calls and provide all the necessary

information to the fullest satisfaction of the customer

• Make independent decisions within pre-determined spheres of activity/ control

and escalate any open customer issues to Assistant Team Leaders without delay

to facilitate meeting of production targets.

• Actively participate in Team Manager’s/Leaders meetings with constructive

feedback and suggestions

• Ensure safe handling of Systems and equipment provided.

Respond accurately, promptly and effectively to call center calls and quickly

resolve difficulties with angry and frustrated customers in a polite manner.

• Exercise tact, patience and professionalism at all times in responding to

customers, regardless of issue or customers demeanor.

• Contribute to the team’s efficiency and effectiveness
• Ensure building up of a good image for the Company by responding positively to

every call received.

• In addition to the above Senior Executive – Operations will coach New Joiners in

the team as per the instructions of Team Lead.

Responsibilities & Accountabilities of Specialist

• Provide timely and courteous response while answering telephone queries
• Interact in a pleasant manner during the calls and provide all the necessary information

to the fullest satisfaction of the customer

• Make independent decisions within pre-determined spheres of activity/ control and

escalate any open customer issues to Assistant Team Leaders without delay to facilitate

meeting of production targets.

• Ensure safe handling of Systems and equipment provided.
• Respond accurately, promptly and effectively to call center calls and quickly resolve

difficulties with angry and frustrated customers in a polite manner.

• Exercise tact, patience and professionalism at all times in responding to customers,

regardless of issue or customers demeanour.

• Contribute to the team’s efficiency and effectiveness

Ensure building up of a good image for the Company by responding positively to every

call received.

• Support ATL with CAPA trackers to maintain Quality scores over the set target
• Provide floor support in the ATL’s absence
• Provide feedback and coaching to the Executive & Senior Executive based on ATL/TL’s

instructions.

Skills & Competencies

• Excellent spoken and written communication skills in English  Selling,

negotiation & closing skills over the phone will be critical  Excellent telephone

etiquettes.

• Co-ordination (With Internal & external touch points in order to accomplish

tasks given)

• Focused on achieving individual and team targets. Ability to handle pressure and

forecast business projections

• Relationship Skills
• Influence (should be able to put across points convincingly, should be able to

negotiate effectively and be able to gain commitment)

• Effective team player

Pay

₹300,000.00 - ₹500,000.00 per year

Work Location

In person