Hindi and English Voice process

Amisol Global · Bangalore

PayPay not listed

WhereBangaloreKarnataka

TypeFull time

Posted21 Sep18 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list5 named

EnglishMaster's degreeBachelor's degreeOutbound voiceHindi

About this job

Taking/Handling Inbound Customer calls, Outbound calls, Emails

Listening to and understanding the customer’s requirements

Provide product / service details & benefits to Customers

Providing end to end solutions to the customer

Asking the correct questions – probing and prompting the customer wherever required

Timely and accurate capturing all the information given by the customer

Timely follow up with as per Escalation matrix till closure

Staying current with knowledge of products/ processes & services

Ensure full adherence to all the quality parameters and SOP

Cooperate with other Team members, SMEs and Team Leaders.

Escalating the call to the team leader / manager, wherever desirable

Handling irate / demanding customers where necessary, in a tactical manner.

Benefits

Provident Fund

How many languages do you speak?

Education

Bachelor's (Required)

Language

English (Required)

Hindi (Required)

Location

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