Front Office Receptionist

Job Title

Front Office Executive / Guest Relations Executive

Location

Bangalore, Karnataka

Industry

Real Estate / Property Development

Employment Type

Full-time

About the Role

We are seeking a polished, proactive, and customer-oriented Front Office Executive to serve as the first point of contact for our real estate firm. In this role, you will be the face of the company, responsible for delivering a premium and welcoming experience to high-net-worth clients, prospective homebuyers, channel partners, and corporate visitors. The ideal candidate will combine excellent administrative skills with a strong hospitality mindset to ensure seamless front-desk operations.

Key Responsibilities

Front Desk & Visitor Management: Greet and welcome clients, investors, and guests with a warm, professional demeanor. Manage visitor logs, issue access cards, and guide guests to designated meeting rooms or model apartments.

Communication & Lead Routing: Answer, screen, and forward incoming phone calls. Capture primary requirements from walk-in inquiries and promptly route them to the appropriate Sales, CRM, or Legal teams.

Customer Experience: Ensure a premium hospitality experience for clients waiting in the lounge area, offering refreshments and ensuring their comfort during site visits or consultations.

Administrative Support

Manage the booking calendar for conference and meeting rooms. Handle incoming and outgoing mail, couriers, and packages.

Facility Coordination: Maintain the pristine appearance of the reception, lobby, and waiting areas. Coordinate with the housekeeping and facility management teams to ensure a clean and presentable office environment.

Data & Record Management: Maintain accurate front desk records, attendance logs, and inventory of office supplies. Assist with basic data entry into the company's CRM software.

Qualifications & Requirements

Education: Bachelor’s degree in any discipline. A background in Hospitality, Aviation, or Business Administration is highly preferred.

Experience: 1 to 4 years of proven experience as a Front Office Executive, Receptionist, or Guest Relations Executive. Prior experience in Real Estate, 5-Star Hospitality, or Luxury Retail is a significant advantage.

Language Proficiency: Fluency in English, Kannada, and Hindi is mandatory to effectively communicate with a diverse local and national clientele in Bangalore.

Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and visitor management systems. Basic familiarity with real estate CRM tools is a plus.

Attributes

Exceptionally well-groomed, presentable, and professional appearance.

Strong interpersonal and problem-solving skills.

Ability to multitask, prioritize tasks under pressure, and remain calm during high-footfall events or property launches.

Pay

₹15,000.00 - ₹20,000.00 per month

Work Location

In person