Analyst Master Data Management(MDM)

Job Details

Role Overview

We are seeking a highly motivated Master Data Management (MDM) Analyst to support the governance, quality, onboarding, and operational management of SAP Master Data across the International Business Unit (IBU). This role is responsible for maintaining high-quality Supplier, Customer, and Material Master Data while driving Data Quality (DQ) remediation initiatives, supporting business-critical operational processes, and partnering with Data Stewards and business stakeholders to improve data governance and compliance. This role combines day-to-day Master Data operations with Data Quality ownership and governance responsibilities, supporting the progression of data domains from active remediation to sustainable monitoring.

Key Responsibilities

Master Data Operations & Lifecycle Management

Execute Supplier, Customer, and Material Master Data creation, maintenance, and deactivation activities within defined SLA commitments

Support ongoing CRUD (Create, Read, Update, Delete) requests while ensuring high levels of data accuracy and compliance including 48-hour fulfillment targets

Manage the end-to-end lifecycle of Material, Victor, and Customer Master Data within SAP

Partner with Data Stewards and business teams to ensure timely completion of onboarding and maintenance activities

Supplier/Vendor, Customer and Material Onboarding

Create and maintain Supplier, Customer and Material Master Data

Support supplier and customer onboarding workflows and validation processes

Support material extensions, lifecycle management, and deactivation activities

Data Quality & Data Governance

Monitor Data Quality KPIs and support data domains through the monitoring-to-remediation lifecycle for Supplier, Customer, and Material Master Data

Execute data cleansing, mass updates, and remediation activities to improve data accuracy and integrity

Support implementation and validation of Data Quality rules and controls

Partner with Data Stewards and business teams to drive resolution of DQ exceptions and recurring issues

Participate in governance initiatives focused on data standardization, stewardship, and master data compliance

Operational Support & Incident Management

Provide SAP Master Data operational support for business users across the International Business Unit

Investigate and resolve ServiceNow incidents and support requests within established SLA targets

Perform root cause analysis for recurring master data issues

Support production issue triage and resolution activities

Collaborate with technical and functional teams to ensure uninterrupted business operations

Business Partnership & Continuous Improvement

Collaborate with Data Stewards, Business Process Owners, Supply Chain, Procurement, Finance, and IT teams while supporting cross-regional Master Data coordination across Europe, APAC, and North America

Support remediation projects and strategic data improvement initiatives

Identify opportunities to streamline processes, improve reporting, and increase operational efficiency.

Contribute to process documentation, standard operating procedures, and knowledge-sharing activities.

Support adoption of best practices in Master Data Management and Data Governance.

Required Qualifications

Experience: 2 to 5 years of experience in Master Data Management, Data Governance, or SAP Master Data operations with experience supporting global or regional business operations in a shared services or enterprise environment

Domain Expertise: Strong understanding of one or more of the following SAP Master Data domains: Material Master (MM), Supplier/Vendor Master (BP/PV), Customer Master (BP/AR)

Experience supporting: Data Quality remediation, Data Governance processes, Master Data onboarding and maintenance, and Data Stewardship initiatives

Technical Skills

SAP ECC and/or SAP S/4HANA Master Data processes

ServiceNow incident management

Advanced Microsoft Excel skills

Data analysis and reporting capabilities in Master Data Management

Basic SQL knowledge preferred

Experience with mass update and data migration tools (LSMW, DMC, BBC, LTMC, Syniti, Syniti ADMM, or equivalent) preferred

Soft Skills

Strong analytical and problem-solving skills with ability to manage multiple priorities while meeting SLA commitments

Strong stakeholder management and communication skills and agility to work effectively with global teams across Europe, APAC, and North America

Demonstrated ability to evolve from a strong operational contributor into an independent analyst capable of driving remediation and governance activities

Self-motivated with strong ownership and accountability

The IT Operations Analyst I is responsible for providing basic technical support and maintenance for business applications. This role involves troubleshooting application issues, assisting users, ensuring optimal performance, and collaborating with development teams to implement enhancements. The ideal candidate will have good analytical skills, technical expertise, and a commitment to delivering excellent user support.

Essential Duties and Responsibilities

Application Support

Provide day-to-day support for business applications, promptly addressing user queries and resolving technical issues.

Troubleshooting: Diagnose and troubleshoot basic application problems, working with users and technical teams to identify root causes and implement solutions.

Performance Monitoring: Monitor application performance and system health, ensuring applications run efficiently and identifying potential issues before they impact users.

User Assistance: Assist users with application-related questions and provide training and documentation to help them effectively use the applications.

Incident Management

Manage and prioritize incidents and service requests, ensuring timely resolution and stakeholder communication.

Collaboration

Work closely with development teams, IT, and other stakeholders to implement applicati