Senior Engineer - Field Service - Thermal

Senior Engineer - Field Service - Thermal

Hyderabad, India

JOB DESCRIPTION

Job Description

The Site Supervisor will provide world class installation, startup, commissioning, test and inspection services leadership for large, high-profile customers for the Vertiv Switchgear and Busbar business. The site leader is the primary Vertiv Services representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The site leader is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.

Responsibilities

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Represent Switchgear and Busbar Services at all customer and contractor meetings for projects which he is assigned to by the Project Delivery Leader

Utilize standard Project Management tools to conduct the project effectively, achieving quality, financial and schedule targets

Coordinate installation, start-up, commissioning, inspection and site testing activities for assigned projects

Review scope of work requirements on the sales order

Review customer or third-party procedures and train personnel on those procedures

Define and manage man-power needs for the job

Completion all documentation for job (technical submittals, as-built drawings, in-house test procedures)

Coordinate with sales, order management, plants, logistics, contractors, services, and warranty groups throughout the project, escalating potential conflicts to avoid impact to the customer

Represent Services in front of the customer, contractor, consultants, commissioning agents

Assist contractors as required during installation of assigned projects

Coordinate Pre-Site meetings with contractor

Provide support to contractor for technical questions during installation

Support installation, start-up and site testing activities for assigned projects

Ensure sufficient man-power on site each day to perform start-up and site testing work

Assist during start-up and site testing as necessary, depending upon man-power availability and site location

Provide first level of tech support assistance to speed up problem resolution

Monitor jobs for timely completion, work with sales rep on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control

Provide daily status reports to Project Manager, Project Delivery Leader and customer

Manage issues list and work to resolve issues in a timely manner

Technical

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Provide On-the-Job training and on-site direction to associates for assigned projects

Conduct field customer training for assigned projects as required

Communicate with Technical Support on equipment issues

Keep current on Method Statement, Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Safety

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Operate in a safe manner in accordance with published safety guidelines

Must wear appropriate PPE as per company guidelines and accordance with job duties

Report all work related accidents or injuries within 24 hours to the appropriate personnel

Must be a role model to fellow associates with regards to safety by setting a positive example

Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected

Administration

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Coordinate assigned project completion, customer training, and close-out

Provide all commissioning reports in a final package to the customer

Coordinate any additional training bought with the sales order

Provide Time and Material quotes for customers or contractors for assigned projects, as necessary

Coordinate subcontracted services and equipment rentals for assigned projects,

Provide accurate and timely reporting in accordance with published guidelines

Time cards, expense reports, ticket closure, forms, et al.

Customer Satisfaction

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Provide proper and adequate communication to internal and external customers

Provide estimated time of arrival to the customer or contractor where applicable

Coordinate and attend customer or contractor meetings as required

Maintain customer satisfaction rates according to company guidelines

Performance

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Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.

Complete all work in an efficient and timely manner

Capable of making strong decisions, technical and commercial, under pressure

Properly evaluate site and equipment for appropriate billing status

Adhere to company dress code and safety regulations

Understand and comply with company startup/escalation process and procedures

In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates

Maintain proper and adequate level of internal communications

Ability to communicate with all levels within the organization: Managers, co-workers, Service Delivery Team, Sales, Plants, Application Engineering, Technical Support, electronic communications, et al.

Conduct themselves in a high degree of professionalism, and of service delivery

Ability to handle stressful situations and provide a calming effect to customer

High level of diplomacy when interacting with internal and external customers

Qualifications

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Graduate of applicable University of Technology and six years minimum same or similar work experience.

Construction management experience, critical infrastructure expertise with Switchgear, Busbar and Power Distribution a plus.

Knowledge of construction, electrical and mechanical contracting.

Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is helpful.

Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures.

Provide on-site customer consultation, must be able to present themselves as