BPO Planning & Scheduling Senior Associate

NTT America, Inc. · Chennai

PayPay not listed

WhereChennaiTamil Nadu

TypeFull time

Posted24 Sep15 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Determines queue personnel needs during times of heavy call volume. - Provides schedules for contact centers to ensure maximum performance. - Forecasts daily contact and technician availability. - Monitors incoming queues and ensures technicians are available for support. - Responds to contact center routing and tool outages and other business continuity and recovery (BCRP) events. - Monitors queue to determine appropriate resource allocation to meet service level goals. - Analyzes and escala…

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