Product Ops Analyst

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Ajaib Crypto

Product Ops Analyst

Ajaib Crypto

Jakarta, Indonesia

Posted 5 days ago

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We're looking for a Product Analyst to support tracking, monitoring, and reporting across our onboarding and login funnels. This role sits close to the data layer - you'll work directly with our database and analytics to keep funnel health visible day-to-day, and know when a number is significant enough to flag to Product rather than just log.

This is a hands-on, execution-focused role: not designing the analytics strategy from scratch, but owning the discipline of tracking it well and catching problems early.

Prior experience as a Product Analyst, Data Analyst, or similar role - ideally in a product or growth context

Working familiarity with SQL / database querying (comfortable pulling and joining data, not just reading pre-built reports)

Hands-on experience with Mixpanel or a comparable product analytics tool (Amplitude, GA4, etc.)

Understanding of funnel analysis concepts - conversion rate, drop-off, cohort basics

Comfortable working with large spreadsheets (Google Sheets/Excel) for reporting and reconciliation

Detail-oriented - able to catch when a number looks "off" before it reaches a dashboard

Clear written communication - able to summarize a data finding in a way Product can act on quickly

Bonus

prior exposure to fintech, KYC/onboarding flows, or regulated industries

Bonus

basic understanding of authentication/security metrics (login success rate, fraud indicators)

Job Descriptions

Monitor daily, weekly, and monthly funnel and login metrics dashboards (registration → KYC submission, login success/security metrics, and related product funnels)

Query the database and Mixpanel to pull, validate, and reconcile funnel data

Maintain and update tracking dashboards and reports on a set cadence

Spot anomalies, threshold breaches, or unusual drop-offs in funnel or login data

Escalate significant funnel drops or metric anomalies to Product with clear, data-backed context - not just "the number moved," but what stage, what segment, and what it likely means

Support ad hoc data pulls and basic analysis requests from Product and other stakeholders

Keep tracking documentation (event definitions, dashboard specs, metric definitions) accurate and up to date as the funnel evolves

Perform live app testing to gain a thorough, hands-on understanding of our app's user experience and underlying functionality

Benchmark our product and onboarding/login flows against competitors to identify industry standards and areas for improvement

Conduct necessary research to support funnel optimizations and data-driven product recommendations

Join us as we make magic happen to increase Indonesia's financial inclusion!

About Ajaib Crypto

Ajaib Crypto, launched as the dedicated digital asset arm of Indonesian unicorn Ajaib founded in 2018 by Anderson Sumarli and Yada Piyajomkwan in Jakarta, is one of Southeast Asia's fastest-growing retail crypto and investment platforms. Licensed and supervised by Bappebti and the Financial Services Authority (OJK), Ajaib Crypto provides millions of Indonesian millennials and Gen-Z investors with instant rupiah on-and-off ramps, spot crypto trading, staking and educational modules. Backed by leading global investors including Ribbit Capital, SoftBank and Horizons Ventures, Ajaib blends consumer-friendly mobile UX with institutional-grade custody and local bank rails. The culture values financial inclusion, mobile productcraft and executing under rigorous local compliance frameworks.

ajaib.co.id

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