Middleware Manager

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

The Manager, Middleware Services team is responsible for leading the strategy, engineering, operations, automation, security, and modernization of enterprise middleware and container platforms. This role manages a team of engineers responsible for delivering highly available, secure, and scalable platform services that support critical business applications across traditional infrastructure and AWS cloud environments.

The successful candidate will balance people leadership, platform ownership, operational excellence, and technology modernization while partnering with application teams, architecture, infrastructure, security, and cloud engineering organizations. The role is expected to drive adoption of cloud-native technologies, automation, self-service capabilities, and engineering best practices that improve reliability, security, and operational efficiency.Key Responsibilities

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Platform Ownership \& Strategy

• Own the enterprise middleware and container platform portfolio, including web servers, application servers, Kubernetes platforms, container images, and supporting infrastructure.
• Define and execute platform roadmaps aligned to cloud modernization and enterprise technology strategies.
• Ensure platform reliability, resiliency, scalability, and operational excellence.
• Drive technology currency through lifecycle management, patching, upgrades, and decommissioning of legacy technologies.
• Identify opportunities to improve customer experience through self-service capabilities, automation, and platform engineering practices.

Cloud \& Platform Engineering

• Lead engineering and operational support for enterprise Kubernetes and AWS EKS platforms.
• Drive modernization initiatives, including migration of traditional middleware-hosted applications to cloud-native platforms.
• Establish standardized deployment patterns, container images, CI/CD pipelines, and operational practices.
• Manage Kubernetes cluster lifecycle activities including upgrades, capacity planning, security remediation, and platform observability.
• Partner with application teams to onboard workloads onto cloud platforms while ensuring operational readiness and supportability.

Middleware Services Management

• Provide leadership for enterprise middleware technologies including: Apache HTTP Server Apache Tomcat Microsoft IIS IBM WebSphere Application Server Red Hat JBoss (preferred)
• Establish standards for platform configuration, deployment, monitoring, and maintenance.
• Ensure middleware environments remain secure, stable, and compliant with enterprise standards.

DevOps, Automation \& Continuous Improvement

• Drive automation initiatives using infrastructure and platform engineering tools.
• Establish and maintain CI/CD pipelines to support application and platform deployments.
• Promote Infrastructure as Code (IaC) and configuration management practices.
• Improve operational efficiency through automation, self-healing capabilities, and reduction of manual processes.
• Lead continuous improvement initiatives focused on reliability, customer satisfaction, and cost optimization.

Service Reliability \& Operations

• Ensure operational support for middleware and cloud platforms.
• Accountable for incident, problem, change, and release management processes.
• Lead major incident response, root cause analysis, and implementation of permanent corrective actions.
• Establish service-level objectives (SLOs), operational metrics, and performance indicators.
• Drive improvements in platform availability, recovery capabilities, and operational maturity.

Security, Risk \& Compliance

• Ensure platforms adhere to enterprise security, risk, and compliance requirements.
• Lead vulnerability remediation and security patching programs.
• Partner with cybersecurity teams to implement security controls and tooling.
• Maintain audit readiness and governance for supported platforms.
• Ensure compliance with organizational standards, policies, and regulatory requirements.

People Leadership

• Lead, mentor, and develop a high-performing engineering team.
• Drive organizational capability building through training, certification, and career development initiatives.
• Conduct performance management, talent reviews, hiring, succession planning, and employee engagement activities.
• Foster a culture of accountability, innovation, collaboration, and continuous learning.

Stakeholder \& Vendor Management

• Serve as the primary escalation point for middleware and cloud platform services.
• Build strong partnerships with application development, architecture, infrastructure, cloud, and security teams.
• Communicate platform health, risks, modernization initiatives, and strategic priorities to senior leadership.
• Manage vendor relationships and ensure delivery against service commitments and operational expectations.

**Financial \& Capacity Ma