WA
Customer Relationship Manager (CRM Executive)
washdown solar pvt ltd · Ghaziabad
PayPay not listed
WhereGhaziabad
TypeFulltime
Posted25 Sep11 days ago, via Indeed
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
About this job
- Manage incoming and outgoing leads (NBD); log, track, and follow up every enquiry in the CRM system.
- Coordinate between sales, projects, and customers — share updates, resolve queries, and prevent drop-offs.
- Maintain accurate CRM records — lead stage, follow-up dates, conversion status, and customer history.
- Drive timely follow-ups on quotations, payments, and documentation.
- Handle post-sale customer relations (CRR) — onboarding, service follow-up, AMC, and referral harvesting.
- Prepare daily/weekly MIS — funnel status, conversion rate, and pending actions.
- Ensure high customer satisfaction and prompt complaint resolution.
- Pay
- ₹28,000.00 - ₹32,501.23 per month
Benefits
- Health insurance
- Provident Fund
- Work Location
- In person
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