Field Service Technician

Atria Convergence Technologies · Bangalore

Pay₹18,000–30,000a month, as listed

WhereBangaloreKarnataka

TypeFull time

Posted25 Sep11 days ago, via Apna

About this job

Assume overall responsibility for ensuring 99.99% Customer Uptime 2. Ensure that the switches in the network are maintained as per norms 3. Ensure support for timely connectivity for all the cross functional teams 4. Maintain the network database and submit the required report to the reporting manager on regular intervals 5. Attend customer complaints on field and give quality resolution within the TAT 6. Provide timely resolution of technical complaints through analysis/ trouble shooting 7. Monitor NMS through relevant application and take appropriate action based on the events 8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required 9. 100% compliance on safety and cardinal rules 10. Responsible for process adherence 11. Provide structured feedback to management to provide permanent solutions to improve service level

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