Restaurant Success Manager

Key Responsibilities - Restaurant Partner Management: Manage a portfolio of restaurant partners and act as the primary point of contact. Business Growth: Drive order growth, revenue, conversion, and overall business performance for assigned restaurants. Partner Performance: Track key metrics such as orders, GMV, cancellations, ratings, customer complaints, and restaurant availability. Restaurant Success: Identify performance gaps and recommend actions to improve visibility, orders, menu conversion, and customer experience. Relationship Management: Build strong relationships with restaurant owners/management and understand their business challenges. Promotions & Campaigns: Drive participation in relevant Swiggy campaigns, offers, discounts, and promotional programs. Menu & Catalogue Management: Ensure menus, pricing, images, availability, and other restaurant information are accurate and optimized. Issue Resolution: Coordinate with internal teams to resolve operational, payment, technology, or customer-related issues faced by restaurant partners. Data Analysis: Use business data and dashboards to identify trends, opportunities, and underperforming restaurants. Competition & Market Insights: Monitor competitor activity, pricing, offers, and market trends to provide actionable recommendations. Retention: Reduce partner churn and improve engagement by proactively addressing partner concerns. Cross-functional Coordination: Work with Operations, Sales, Marketing, Support, Finance, and Product/Tech teams to resolve issues and improve restaurant performance. Target Achievement: Deliver assigned revenue, order, retention, and partner-engagement targets. Ideal Candidate Profile 1–5 years of experience in account management, sales, business development, partner management, or customer success. Experience managing B2B/B2C clients or merchant/restaurant partners . Strong data analysis and Excel/Google Sheets skills. Good understanding of revenue, sales, conversion, retention and growth metrics . Strong communication and negotiation skills. Ability to handle multiple restaurant partners and work in a target-driven environment . Experience in food-tech, e-commerce, marketplace, SaaS, retail, or hospitality would be an advantage. Salary upto 6.5 LPA with Incentives & other allowances.