Customer support Executive-Air & Sea Freight Forwarding

Key Responsibilities

Handle customer queries related to air and sea import/export shipments.

Coordinate with customers regarding shipment bookings, schedules, documentation, and delivery status.

Provide regular shipment status updates to customers and proactively communicate delays or operational issues.

Coordinate with operations, documentation, sales, transporters, shipping lines, airlines, customs brokers, and overseas agents.

Follow up on shipment bookings, cargo pickup, documentation, customs clearance, and delivery.

Track shipments and update customers regarding ETD, ETA, transshipment, arrival, clearance, and delivery status.

Prepare and share shipment-related documents and reports as required.

Ensure accurate updating of shipment details in the company's ERP/TMS or forwarding software.

Handle customer complaints and coordinate with relevant departments for timely resolution.

Follow up for missing or pending shipping documents from customers and internal teams.

Coordinate with the documentation team for AWB, BL, shipping instructions, invoices, packing lists, and other relevant documents.

Maintain proper records of customer communication and shipment-related activities.

Support the sales team by maintaining good customer relationships and providing operational information.

Ensure customer service activities comply with company procedures and service standards.

Air Freight Responsibilities

Coordinate with airlines and agents regarding bookings and flight schedules.

Track air shipments and provide AWB and flight status updates.

Coordinate for cargo pickup, airport handling, customs clearance, and delivery.

Follow up on delays, rollovers, short shipments, and other operational issues.

Sea Freight Responsibilities

Coordinate with shipping lines, NVOCCs, agents, and transporters.

Follow up on FCL/LCL bookings, container movement, vessel schedules, BL documentation, and delivery.

Track vessel schedules, ETD/ETA, transshipment, and container status.

Coordinate with customers and operations teams regarding shipment milestones and delays.

Required Skills

Good knowledge of Air & Sea Freight Forwarding operations.

Strong customer service and communication skills.

Good knowledge of shipping and logistics documentation.

Ability to coordinate with multiple departments and external stakeholders.

Good follow-up and problem-solving skills.

Ability to handle multiple shipments simultaneously.

Good knowledge of MS Excel, Word, and email communication.

Attention to detail and ability to maintain accurate shipment records.

Good written and verbal English communication skills.

Interested candidates can share their profiles at

96001 20611

Pay

₹25,000.00 - ₹40,000.00 per month

Benefits

Flexible schedule

Work Location

In person