Senior Telecaller (Admin role as well)

Telecaller & Admin Executive

Job Description

Act as the primary communication and coordination point between clients and internal teams, ensuring orders, dispatches, deliveries, payments, and complaints are properly tracked and closed.

Company

momome

Position

Telecaller & Admin

Openings

2

Salary

₹18,000 – ₹20,000 per month

Experience

2 yrs to 8 yrs

Location

Ambattur, Chennai

Key Responsibilities

• Handle incoming and outgoing client calls professionally.
• Receive, record, confirm, and process customer orders accurately.
• Maintain updated order, customer, payment, and delivery records.
• Coordinate with Sales, Production, Stock, Dispatch, Logistics and Accounts.
• Track order status from order received to production to dispatch till delivery.
• Proactively inform clients about order status, delays, and delivery timelines.
• Track overdue orders and deliveries and escalate delays.
• Coordinate dispatch schedules and communicate dispatch details to clients.
• Receive, record, route, and follow up on customer complaints until resolution.
• Handle payment-status follow-ups and coordinate with Accounts.
• Route calls and queries to the appropriate department/person.
• Maintain daily operational trackers and prepare basic status reports.
• Ensure no customer request, order, complaint, or follow-up is missed.

Key Skills

• Good communication and customer-handling skills
• Strong follow-up and coordination ability
• Organized and detail-oriented
• Basic Excel / Google Sheets knowledge
• Ability to prioritize and handle multiple tasks
• Professional phone and WhatsApp communication

Pay

₹18,000.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Ability to commute/relocate

Ambattur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

Should be able to use system - Excel and CRM

Education

Diploma (Required)

Experience

Telecaller

2 years (Required)

Language

Tamil (Required)

English (Preferred)

Work Location

In person