Field Service Technician

Field Service Technician

Hyderabad, Karnataka, Jharkhand & West Bengal

Designation

- SERVICE

Job Code

- Field Service Technician

Qualification

- Diploma / ITI / B.Tech in Electrical, Mechanical or Automobile Engineering

Experience

- 1-5

Job Location

- Hyderabad, Karnataka, Jharkhand & West Bengal

No. of Joining:- 8

Responsibilities

-

About the Role

We are looking for a hands-on, technically skilled and customer-focused Field Service Technician to provide on-site service, repair, and maintenance support for AMO Electric 2-Wheelers across multiple locations. The candidate will be the face of AMO's service team on the ground and will be responsible for ensuring timely and quality resolution of customer complaints and technical issues.

Key Responsibilities

Field Service & Repair

Perform on-site diagnosis, repair, and maintenance of AMO electric two-wheelers at customer locations, dealerships & service points

Troubleshoot and resolve electrical, mechanical & software-related issues in EV 2-wheelers

Handle battery-related issues — diagnosis, replacement, charging system faults & BMS troubleshooting

Perform motor, controller, wiring harness & brake system repairs

Conduct Pre-Delivery Inspection (PDI) at dealerships before vehicle handover to customers

Customer Support & Complaint Resolution

Respond promptly to customer service calls and complaints within the assigned territory

Provide professional and courteous service to customers at their location

Ensure timely resolution of complaints and maintain high customer satisfaction levels

Update customers on service status, repair timelines & preventive maintenance tips

Follow up with customers post-service to ensure issue resolution

Dealership & Service Center Support

Provide technical support and guidance to dealer service teams

Train dealer technicians on AMO vehicle servicing, diagnostics & best practices

Conduct regular dealership visits for quality checks and service audits

Support dealers in handling escalated technical complaints

Reporting & Documentation

Maintain accurate records of all service visits, repairs, parts used & customer feedback

Submit daily/weekly service reports to the Service Manager

Update job cards, warranty claims & service records on the CRM/portal

Report recurring technical issues and field feedback to the R&D and Product teams

Spare Parts & Inventory Management

Maintain adequate stock of commonly used spare parts & tools for field use

Raise timely spare part requests to ensure no service delays

Track and manage spare parts usage and maintain accurate records

Requirements

-

Requirements

Experience

1–5 years of experience in EV or Automobile service & repair

Prior experience in EV 2-Wheeler servicing is preferred

Experience in roadside assistance or field service is an added advantage

Education

ITI / Diploma in Electrical, Electronics, Automobile or Mechanical Engineering (Mandatory)

Any additional certification in EV technology is a plus

Technical Skills

Strong knowledge of EV components — battery, motor, controller, BMS & charging systems

Hands-on experience with diagnostic tools and equipment

Basic knowledge of electrical circuits and wiring

Other Requirements

Willingness to travel extensively within the assigned territory

Must have a valid driving license (two-wheeler mandatory)

Good communication skills in local language & basic Hindi/English

Self-motivated, problem-solving mindset with ability to work independently in the field

Must be punctual, disciplined & customer-oriented

Open Locations

Remote / Field-Based across Multiple Locations in India

Candidates from the following regions preferred

South India (Karnataka, Kerala, Tamil Nadu, Telangana, Andhra Pradesh)

East India (West Bengal, Jharkhand, Odisha)

???? Send your resume to bhavya.tyagi@amomobility.com or shivani.kumari@amomobility.com