Public Relations Executive

Position

Public Relations Executive

Department

Front Office / Public Relations

Industry

Hospital / Healthcare

Experience

0–2 years

CONTACT

9121545202

Job Summary

We are looking for a friendly and responsible Public Relations Executive to assist patients and their attendants, coordinate with hospital departments, provide information about hospital services, and support patients with basic billing-related queries.

Key Responsibilities

Welcome patients and attendants and provide courteous assistance.

Guide patients to the appropriate department, doctor, consultation room, laboratory, pharmacy, billing counter, etc.

Explain hospital procedures, services, timings, and basic processes to patients and attendants.

Coordinate with doctors, nurses, billing, reception, and other departments for smooth patient service.

Assist patients with admission, discharge, appointments, and other front-office procedures.

Handle basic billing queries and guide patients regarding estimates, payments, receipts, insurance/TPA procedures, and pending documents.

Coordinate with the billing department to resolve patient-related billing concerns.

Address patient queries and complaints professionally and escalate issues to the concerned department when required.

Maintain good communication and a positive relationship with patients and their attendants.

Collect patient feedback and communicate relevant concerns to the management.

Maintain basic records, reports, and daily PR/front-office activities.

Ensure patient confidentiality and follow hospital policies and procedures.

Required Skills

Good communication and interpersonal skills.

Patient-friendly and polite approach.

Basic knowledge of hospital operations and billing procedures.

Ability to coordinate with multiple departments.

Good problem-solving and complaint-handling skills.

Basic computer knowledge.

Ability to work in shifts, if required.

Knowledge of English and the local language is preferred.

Qualifications

Education

Any Graduate / Diploma

Experience

At least 2 years in hospital front office, patient relations, reception, billing.

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person