Manager - Administration & Facilities

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team

The Opportunity

What Your Impact Will Be

The Head – Workplace Operations, Experience & Corporate Services is responsible for leading the strategic and operational management of the Mattel Technology & Innovation Center (MTIC) workplace. This role is accountable for delivering a safe, secure, sustainable, and engaging workplace that enables business growth and an exceptional employee experience.

Working closely with MTIC leadership and Global Workplace, Security, HR, Finance, Procurement, IT and external service partners, this role will establish operational excellence across facilities, workplace experience, security, transportation, travel, business continuity, vendor governance and workplace expansion while ensuring compliance with Mattel's global standards and local regulatory requirements.

The role will develop and execute the Workplace Operations strategy to support MTIC's continued growth and position the site as a world-class Global Capability Center.

KEY RESPONSIBILITIES

Workplace Strategy & Operations

Develop and execute the Workplace Operations strategy aligned with MTIC's business objectives and growth plans.

Lead all workplace operations including facilities, employee services, workplace experience and corporate services.

Ensure operational readiness and business continuity for a 24x7 operating environment.

Drive continuous improvement initiatives to enhance workplace efficiency, service quality and employee satisfaction.

Develop operational policies, standards and governance frameworks aligned with Mattel's global practices.

Facilities & Workplace Experience

Oversee day-to-day facilities operations through the managed workplace provider.

Ensure workplace infrastructure, maintenance and employee amenities meet operational and brand standards.

Champion initiatives that enhance employee experience, workplace engagement and collaboration.

Lead planning and execution of office events, executive visits and workplace programs.

Monitor workplace utilization and optimize space planning to support organizational growth.

Security, Safety & Business Continuity

Own governance of physical security operations, access control, surveillance systems and incident management.

Ensure effective management of the outsourced security function, including service performance and compliance.

Partner with Global Security to implement enterprise security standards and response protocols.

Develop and maintain business continuity, emergency response and crisis management plans.

Liaise with local law enforcement, emergency services and regulatory authorities as required.

Transportation, Travel & Logistics

Lead governance of employee transportation, shift mobility and women's safety programs.

Ensure reliable and compliant transportation services supporting 24x7 business operations.

Oversee corporate travel, executive travel and logistics operations.

Monitor vendor performance, safety metrics and service levels to deliver a seamless employee experience.

Vendor & Financial Management

Develop strategic partnerships with workplace service providers and managed service partners.

Establish governance mechanisms to monitor vendor performance, service levels and contractual compliance.

Own Workplace Operations budgets, forecasts and financial performance.

Drive cost optimization initiatives while maintaining service quality.

Partner with Procurement on sourcing, contract negotiations and supplier performance management.

Real Estate & Workplace Expansion

Support workplace expansion, fit-out projects and future site planning.

Partner with Global Workplace and external consultants on capacity planning and workplace design.

Ensure new workplace initiatives are delivered on time, within budget and aligned with business requirements.

ESG & Sustainability

Lead workplace sustainability initiatives aligned with Mattel's ESG objectives.

Drive responsible workplace practices covering energy, waste, water conservation and environmental compliance.

Support sustainability reporting and implementation of workplace wellness initiatives.

Governance & Stakeholder Management

Serve as the primary Workplace Operations partner to MTIC leadership.

Build strong partnerships with Global Workplace, Global Security, HR, IT, Finance, Procurement, Legal and external service providers.

Lead governance reviews, executive reporting and operational performance discussions.

Develop dashboards and KPIs that provide meaningful operational insights to leadership.

People Leadership

Build, lead and develop a high-performing Workplace Operations team.

Foster a culture of accountability, collaboration, innovation and customer service.

Mentor team members and develop future workplace leaders.

Ensure effective management of outsourced partners through robust governance and performance management.

Functional Oversight

The role provides governance and operational oversight of

Managed Workplace Service Provider

Security Services Partner

Employee Transportation Provider

Travel Management Company (TMC)

Visa & Immigration Partner

Hotel & Hospitality Partners

Event Management Vendors

Logistics & Courier Partners

Facility Engineering & Maintenance Partners

Organization Scale

Responsible for supporting

~450-seat workplace

24x7 operations

Hybrid workforce

Executive visitors

Contractors and vendor workforce

Workplace service partners