Sr. Service Executive

Key Responsibilities

Manage service operations and achieve CSAT & service delivery targets.

Handle and resolve customer complaints and service-related issues.

Manage and monitor ASP/service partner teams and their performance.

Conduct regular visits to dealers, distributors, customers and service partners.

Manage dealer defectives and ensure timely claim settlement.

Conduct product and soft-skill training for teams, ASPs and DS partners.

Monitor CRM/service calls and ensure timely closure.

Conduct ISO & ASP reviews and implement corrective actions.

Support expansion of service infrastructure and service coverage.

Prepare monthly reports and provide quality feedback for service/product improvement.

Drive operational efficiency and cross-functional coordination.

Candidate Requirements

3-13 years of experience in Service Operations within FMCD / Consumer Durable industry – Mandatory.

Strong experience in team handling and service partner/ASP management.

Good customer complaint handling and problem-solving skills.

Experience in dealer/distributor/service network management.

Good communication and presentation skills.

Proficiency in MS Office and CRM tools.

Technical background will be an added advantage.

Water Purifier / Water Treatment industry experience is mandatory.

Pay

Up to ₹1,500,000.00 per year

Work Location

In person