Source-to-Pay Strategic Support Associate

Job Title

Source-to-Pay Strategic Support Associate

Location

Hyderabad

About the role

Source-to-Pay (S2P) Strategic Business Support is the bridge between business project purchasing needs and transactional execution across the source-to-pay lifecycle. Operating from hub-based and US locations, the team supports the Specialty Care and Research / Development organizations in North America, keeping purchasing aligned to budgets, project timelines, and milestones. The team is also the conduit for deploying source-to-pay initiatives into North America, i.e., aging invoice tasks, Racetrack testing, etc., and supports other regions and global programs on an ad hoc basis when requested.

The Source-to-Pay Strategic Support Associate is the entry point to the source-to-pay support career path. The role carries out defined support tasks across the source-to-pay lifecycle for Specialty Care and Research / Development requesters in a regulated environment, working under close supervision with output reviewed before release. It exists to build the systems fluency, documentation discipline, and escalation judgment that every later level in the team depends on.

Level scope. Decision rights: None. Follows work instructions; refers anything non-routine upward before acting. Influence on process owners: None. Observations are reported through the supervisor. People scope: None. Time allocation: ~100% hands-on task execution and learning.

Main Responsibilities

Vendor Record / Document Support

Respond to basic, well-defined S2P inquiries and refer more complex requests to a Specialist or supervisor when necessary

Perform vendor data entry and record maintenance using various tools (SharePoint, Coupa, etc.) per established work instructions

File, retrieve, and version-control contract documents in the repository maintained on behalf of Legal and Procurement

Apply S2P documentation checklists for review, following up on missing items from requesters, ie, ensure WBS in billing section

Process vendor related OneSupport tickets related to onboarding, deactivation/offboarding, and/or record updates once approved by the process owner

Collaborate with the assigned Buyer to apply the appropriate HACAT / commodity codes, escalating to management if alignment cannot be reached

Requisition / Order Support

Log and route incoming S2P requests to the correct channel or queue per the published intake guide

Track requisition-to-order conversion and maintain supporting documentation

Monitor assigned purchase order queues and flag discrepancies or delays for review

Assist with helping end user complete the payment goods receipt and/or dispute, submitting OneSupport tickets when necessary

Invoice Processing Support

Resolve assigned invoice issues and flag discrepancies, missing documentation, and exceptions for review

Resolve assigned aging invoices in the assigned queue against the aging report and escalate invoices that cannot be resolved to manager

Check basic three-way match validation (order, receipt, invoice) to determine root cause and recommended solution

Maintain organized invoice resolution records and supporting documentation

Recognize and escalate potential red flags; duplicate invoices, unusual vendor changes, suspicious banking updates; to the supervisor immediately and without acting on them

System Transaction / Records Support

Execute routine transactions in Coupa (requisition, order, and invoice), check SHIFT (vendor master, goods receipt posting) to assist with process tasks

Include appropriate documentation in Coupa to support the purchase

Support catalog item maintenance and punchout catalog testing, if requested

Participate in S2P agentic initiatives, ie, Racetrack

Reporting / Data Collection Support

Prepare and maintain basic reports, trackers, and logs as directed

Collect and compile data for team service metrics and key performance indicators

Ensure documentation is accurate, complete, and version-controlled

Learning, Escalation / Team Support

Follow established work instructions consistently and without deviation

Escalate complex, sensitive, ambiguous, or non-routine issues promptly and with clear documentation

Complete assigned training milestones on source-to-pay processes, systems, and compliance requirements

Provide day-to-day administrative and operational support to the wider team

Working with process owners

The team supports the source-to-pay lifecycle; it does not own the underlying business processes. Category strategy and supplier selection sit with Procurement; contract terms with Legal and Contracting; payment execution and accounting treatment with Finance; supplier qualification with Quality; enterprise process and policy design with Global Source-to-Pay; and system architecture with Information Technology. The team owns its service delivery and service levels, the accuracy of the records and master data it maintains, queue performance, work instructions, escalation routing, control execution, and the North America deployment and adoption of enterprise initiatives.

Procurement (decision rights: category strategy, sourcing decisions, preferred supplier designation, negotiation mandate); Support category strategy by checking accurate HACAT coding; coordinate with Buyers on sourcing decisions and preferred vs. non-preferred supplier selection

Legal (decision rights: contract terms, templates, risk positions, legal hold instructions); Support adherence to the contract process, coordinating with Contracting when necessary (e.g. SOW, Exhibit A, etc.)

Contracting (decision rights: contract intake, drafting, execution routing, Exhibit A generation); Support adherence to the contract process, coordinating with Contracting when necessary (e.g. Exhibit A)

Finance / AP (decision rights: budget maintenance/approval, payment execution, accounting treatment, accruals, PO maintenance, close calendar); Support WBS requests and aging invoice resolution under