Administrator (Support & Operations)
HCLTech · Hyderabad
PayPay not listed
WhereHyderabadTelangana
TypeFull time
Posted24 Sep32 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
About this job
Administrator (Support & Operations)
Hyderabad, Telangana
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for on call escalations and doing root cause analysis of given issue.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
- To independently resolve tickets within agreed SLA of ticket volume and time.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Similar jobs in Hyderabad63 liveSee all →
Front Desk AdministratorM/S Traditional Interiors · Hyderabadvia Apna
Master Data AdministratorVisy India · Hyderabadvia Adzuna
Office AdministratorLegalnext Business Connects · Hyderabadvia Apna
Salesforce Dev Ops AdministratorMSD · Hyderabadvia Adzuna
ServiceNow Administrator _ Tier 3Datavail Infotech · Work from homevia Adzuna
Facilities & Corporate Services AdministratorGuardant Health · Hyderabadvia Adzuna
Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →