Senior Account Manager

About Cocoblu

We exist to help brands soar online.

With the whole world going online, it’s never been more critical to get any business’ e-commerce plan right. We have

expertise in helping brands navigate complex categories and crowded marketplaces and come out on top.

We’ve spent years delivering success and customer delight online for hundreds of brands.

With years of experience, cutting-edge technology, streamlined processes, a robust infrastructure, and a dedicated

team, we’re ready to welcome you to join us in shaping the future of online excellence.

Join the Cococrew and be a part of our success story!”

The ingredients for this role

As a Senior Account Manager, we are seeking a highly motivated individual who would be responsible for signing the

right mix of sellers, building relationships with top brands and vendors, adding unique local selection,

identifying, and executing initiatives to boost growth, driving margin improvements and delivering top notch

customer experience.

Your day-today tasks will include

They must be an effective leader and communicator working with our most important partners and vendors, as well

as with internal colleagues and groups. He or she will have strong business judgment with a track record of

strong ownership values.

Success will be measured by the performance on input metrics and impact of vendors on creating a great customer

experience for buying consumers.

The individual is expected to take on larger responsibilities such as initiating and owning process improvement

projects, participating actively in stakeholder calls/meetings etc.

Lead a team of account managers to onboard vendors to build and lead campaigns on selection, drive Instock

management, pricing, to optimize vendor terms and to get support for marketing campaigns.

Own the input business metrics through tracking mechanisms thereby driving the vendors to create a great

customer experience.

Drive new product and feature launches on vendor central and enable vendors move towards self-serviceability.

Ensure the right selection is listed with all vendors which would drive output metrics.

Drive the team of associates to deep dive and analyze the issues for the vendors and publish recommendations and

action plans based on data to improve vendor experience.

Inventing and driving continuous process improvement and automation across our systems to allow us to scale a

fast-growing business.

Champion the vendor needs and manage long term vendor relationships with key partners by building strong

communication channels at all levels. Set proper expectations, provide clear status communications, and enable

vendors to achieve growth.

Work with various internal teams (e.g., supply chain, fulfillment center) to resolve vendor issues and manage

escalations.

Knowledge you need-

Ecommerce / Retail knowledge.

Motivating sellers to enhance the customer experience.

Initiate new product and feature introductions on Vendor Central.

Required Skills-

Experience as Sales manager / vendor manager / category manager / account manager role.

Sourcing and onboarding sellers.

Be an Excel Champion – Pivot, VLOOKUP/H-Lookup, Formulae.

Initiating and owning process improvement projects and guide sellers by overseeing inventory management, setting

prices, optimizing vendor agreements, and securing support for marketing initiatives.

Education & Work Experience

MBA with 3 – 6 years of experience.

Bachelors, MBA preferable.

Seller onboarding with experience in ensuring that the appropriate selection is available with all vendors to

enhance output metrics.

Ideal candidate worked in Ecommerce/Retail/FMCG background.

Abilities that will help you shine

To walk in our customers shoes and grow our vendor partners business by anticipating their unexpressed needs

To anticipate roadblocks and seek out solutions before they occur

To keep experimenting and running pilot programs to evaluate what works best

To make decisions based on data combined with judgement and intuition

To strive for continuous improvement

To be action oriented

To be vocally self-critical in order to arrive at better solutions.

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