SalesOps - Consultant, Technical Transformation - Customer

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level

Consultant or equivalent

As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high-quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work you’ll do

Translate Sales Operations requirements into scalable technology solutions supporting

Territory and account alignment

Segmentation and targeting

Quota and incentive planning

Sales forecasting

Pipeline and opportunity management

Account planning and field productivity

Pricing, quoting, and approvals

Commercial performance reporting

Design solutions that can integrate with multiple CRM, CPQ, ERP, data, and analytics platforms.

Configure or implement solutions across platforms such as Salesforce, Veeva, Microsoft Dynamics, Oracle, SAP, and other enterprise applications.

Develop reusable integration patterns, APIs, data models, workflows, and accelerators that can be deployed across client environments.

Identify and implement practical Agentic AI use cases, including

Sales planning assistants

Forecasting and pipeline analysis agents

Next-best-action recommendations

Account and territory intelligence

Automated opportunity and CRM hygiene

Quoting and approval support

Sales performance insights

Define appropriate human-in-the-loop controls, access controls, auditability, evaluation criteria, and escalation paths for AI-enabled solutions.

Lead discovery workshops, process assessments, design sessions, demonstrations, and user acceptance testing.

Partner with business stakeholders, commercial leaders, IT teams, data scientists, architects, and implementation teams.

Establish solution roadmaps, implementation plans, adoption strategies, and measurable value cases.

Support pre-sales activities, including proposals, solution demonstrations, estimates, and client presentations.

Ensure solutions reflect life sciences-specific requirements related to HCP/HCO data, field force structures, regulatory expectations, data privacy, and commercial compliance.

The team

Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!

Qualifications

Must Have Skills/Project Experience/Certifications

3 - 6 years of hands-on experience in Sales Operations, Commercial Operations, CRM, CPQ, business transformation, or technology implementation.

Strong understanding of Sales Operations processes and performance drivers.

Experience implementing or integrating two or more CRM, CPQ, ERP, data, or analytics platforms.

Experience with APIs, middleware, data integration, workflow automation, and enterprise solution architecture.

Practical knowledge of Agentic AI, generative AI, large language models, retrieval-augmented generation, tool calling, or AI orchestration.

Ability to convert business requirements into functional designs, technical specifications, and implementation plans.

Excellent stakeholder management, communication, facilitation, and problem-solving skills.

Good to Have Skills/Project Experience/Certifications

Experience with Salesforce, Veeva CRM, Microsoft Dynamics, Oracle CPQ, Salesforce Revenue Cloud, SAP CPQ, or similar platforms.

Experience in pharmaceutical, biotechnology, medical device, diagnostics, or healthcare commercial operations.

Knowledge of HCP/HCO master data, customer consent, field force effectiveness, promotional compliance, and commercial data governance.

Experience with cloud platforms, data warehouses, business intelligence tools, and low-code/no-code automation platforms.

Familiarity with AI governance, model evaluation, prompt engineering, agent monitoring, and responsible AI practices.

Consulting, systems integration, product management, or enterprise architecture experience.

Education

Bachelor’s degree in business, Information Systems, Computer Science, Engineering, Life Sciences, or a related field, or equivalent from accredited university

Location

Bengaluru/Hyderabad/Pune/Chennai

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own i