Client Support Executive

Black and White Creations is looking for a Client Support Executive to manage client communication, provide timely support, coordinate advertising campaigns, and ensure smooth execution of client requirements.

The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to coordinate effectively with internal teams and clients.

Key Responsibilities

Handle client enquiries through phone calls, WhatsApp, email, and other communication channels.

Maintain regular communication with existing and prospective clients.

Understand client requirements and provide appropriate information about our railway advertising, train branding, and outdoor advertising solutions.

Coordinate with the sales, creative, production, and operations teams to ensure client requirements are completed on time.

Follow up with clients regarding quotations, campaign approvals, payments, artwork, and other requirements.

Maintain accurate records of client interactions, enquiries, follow-ups, and campaign details.

Monitor the progress of client campaigns and provide timely updates.

Resolve client queries and complaints professionally and escalate issues when required.

Build and maintain positive relationships with existing clients.

Support the sales team with lead follow-ups and customer communication.

Prepare basic reports and maintain client-related documentation.

Ensure a high level of client satisfaction throughout the campaign lifecycle.

Assist in post-campaign follow-ups and collect client feedback.

Qualifications

Bachelor's degree in Business Administration, Marketing, Commerce, Communications, or a related field.

1–2 years of experience in client support, customer service, sales coordination, or a similar role.

Excellent verbal and written communication skills in English and Malayalam.

Hindi or other Indian languages will be an added advantage.

Good knowledge of MS Office, Google Workspace, WhatsApp, and email communication.

Strong follow-up and coordination skills.

Ability to manage multiple clients and tasks simultaneously.

Good organizational and time-management skills.

Strong problem-solving and interpersonal skills.

Should be confident, presentable, proactive, and customer-focused.

What We Offer

Opportunity to work with a leading railway advertising and train branding company.

Professional and growth-oriented work environment.

Opportunity to interact with clients across different industries.

Career growth and learning opportunities.

Competitive salary based on experience and skills.

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

Flexible schedule

Work Location

In person