Senior Manager Software Engineering

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

The Global Merchant and Network Services Technology organization at American Express is responsible for modernizing the payments network to enable next-generation payments products. The team creates flexible merchant platforms to acquire, bill, pay, service and foster innovation, while enabling a payments ecosystem to connect and authenticate parties seamlessly and securely.

American Express Global Payment Network authorizes and processes all of the company’s customer card transactions. It is the critical back bone for this processing and operates in a near real-time, low-latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year.

Key Initiatives

Card Network Authorizations/Routing, Card Tokenization, Clearing and Settlement

Omni-channel platforms and partner connectivity management

Data Localization and Regulatory Compliance

ATM, Debit, Credit and Push Payment Transactions, Real Time Settlement

Platform Engineering and Foundational Capabilities of distributed systems

High Availability, Resiliency and Performance Engineering on Cloud

Senior Manager - Software Engineering leads and mentors a team of Software Engineering colleagues, manages project resources and team development, aligns engineering teams with organizational goals, drives innovation and automation, and leads software development and deployment across environments.

Bachelor’s degree in Computer Science, Computer Engineering, and/or comparable experience; advanced degree preferred

Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL, and relational databases

Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)

Work Experience

12+ years of Software engineering and development experience or a related job

Experience in leading and managing software engineering teams, providing technical leadership and mentorship

Experience in collaborating with senior stakeholders to drive software strategy and innovation

Expertise in application design, software development, and automated testing

Experience in distributed (multi-tiered) systems, algorithms, and relational databases

Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories

Experience in automation testing and documentation (i.e. automated, functional, and performance)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.