non voice process

non-voice job description involves handling customer support, data processing, or technical tasks through text-based channels like email, live chat, and messaging instead of phone calls. Most users on Quora agree that frontline agents in these roles focus on written communication and documentation.

Key Responsibilities

Customer Interaction

Handle customer queries, complaints, and requests via email, live chat, or social media.

Backend Support

Process transactions, verify user details, and manage data entry tasks.

Documentation

Record interactions accurately and maintain clean system logs.

Escalation

Coordinate with internal teams to resolve complex or delayed issues.

Required Skills & Qualifications

Communication

Strong written English skills with good grammar and clear phrasing.

Typing Speed

Fast and accurate typing abilities to manage multiple chats or high email volumes.

Multitasking

Ability to handle multiple text conversations or switch between systems smoothly.

Age criteria 18 to 29 years

Education

Minimum high school diploma (12th grade) or a bachelor's degree depending on the company.

Pay

₹16,000.00 - ₹28,000.00 per month

Work Location

In person