Technical-Non Technical International Voice Support

Position

Customer Service Specialist - International Voice Support

Company

[24]7.ai

Location

Bengaluru

Experience

1 - 4 years

Job Responsibilities

Customer Interaction: Handle inbound and outbound international voice calls to address client inquiries professionally. Supporting Services & Product

Queries: Actively listen, understand, and provide accurate, prompt resolutions regarding various customer support services and product-related queries.

Problem Solving: Analyze customer issues effectively, offer suitable solutions or alternative choices, and guide users through technical or account processes.

Customer Satisfaction: Ensure high standards of service delivery, resulting in a superior customer experience (CSAT) and professional call handling.

Documentation & Compliance: Accurately document call summaries, customer interactions, and case notes in the internal CRM/database while adhering to process policies.

Escalation Management

Identify complex or high-priority issues and route them seamlessly to appropriate specialized teams when necessary.

Eligibility

Experience: 1 to 4 years of relevant experience in international voice support, customer service, or BPO operations. (Freshers with exceptional English communication may also be considered based on profile).

Communication Skills

Excellent verbal English communication skills with a neutral accent and strong listening comprehension.

Education

10+2, Diploma, or any Graduation stream.

Flexibility

Willingness to work in rotational shifts and night shifts (supporting global clients).

Compensation & Benefits

Take-Home Salary

23k to 32k also you have performance based incentives every month.

Transport

Two-Way Cab Facility (home pick-up and drop within designated zones)

Benefits: Comprehensive Health Insurance and Provident Fund (PF) Growth: Exceptional career progression pathways within the customer experience sector

Interview Process

PIR (Pre-Interview Round) -> Harver Voice Assessment -> ACM Final Round

Connect with the consultant

+91 9035538382

Email

hire@beinghumancruit.com

Pay

₹23,000.00 - ₹32,000.00 per month

Benefits

Flexible schedule

Health insurance

Paid sick time

Provident Fund

Application Question(s)

Are you available in Bangalore?

What’s your notice period?

What’s your current CTC?

Are you comfortable working in night shifts?

Are you available to attend face to face interview in Bangalore?

Work Location

In person