Executive Director, Fund Services NAV Operations - EMEA

JOB DESCRIPTION

Job summary

As an Executive Director in Fund Services NAV Operations EMEA, you will partner with the EMEA Fund Services operations leadership team to enhance operational capabilities and deliver exceptional client service. You will work closely with regional and global functions, driving strategic programs and supporting business expansion. Together, we will foster a diverse and inclusive workforce, champion innovation, and execute on our priorities. You will help us build trusted relationships and deliver value to our clients.

Job responsibilities

Lead operational teams supporting Fund Services product delivery

Drive execution of a risk-based oversight model

Develop and execute metrics and management reporting for ongoing operations

Collaborate with cross-functional teams to resolve key business issues

Represent Operations in interactions with regulators, clients, and prospects

Ensure service delivery standards align with client agreements

Champion people and engagement initiatives

Build and influence a network of partners across leadership levels

Develop engaging storylines for our diverse workforce

Challenge the status quo and lead change control initiatives

Oversee planning and execution of strategic priorities

Required qualifications, capabilities, and skills

15+ years of experience in Fund services/ Fund Accounting

Excellent people management and client relationship skills

Proven organizational leadership with focus on client satisfaction, culture, risk, and governance

Experience leading data and digital programs, including AI initiatives

Strong commitment to diversity and inclusivity

Excellence in execution and attention to detail

Ability to constructively challenge the status quo

Experience managing stakeholder and senior management expectations

Hands-on approach to improving operations efficiency

Advanced skills in controls and monitoring for governance and reporting

Demonstrated success in client-facing operational leadership roles

Preferred qualifications, capabilities, and skills

Experience with platform re-engineering and visualization methods

Expertise in driving engagement and people initiatives

Strong network-building and influencing skills

Ability to develop robust, consistent communication strategies

Experience in regulatory and client-facing roles

Familiarity with cross-functional collaboration in global organizations

Track record of leading transformation and change management initiatives

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.