Client Service Manager

Company

Event Dynamics India Pvt. Ltd.

Location

Mumbai

Experience

4+ Years

Employment Type

Full-Time

About the Role

Event Dynamics India Pvt. Ltd. is looking for an experienced and client-focused Client Service Manager to manage key client relationships, understand their requirements, and ensure smooth coordination and delivery of projects from initial discussion to successful execution.

Key Responsibilities

Manage and maintain strong relationships with existing and new clients.

Act as the primary point of contact for clients throughout the project lifecycle.

Understand client requirements, objectives, budgets, and expectations.

Coordinate with internal teams including Operations, Production, Creative, Décor, Catering, and Sales to ensure smooth project execution.

Prepare client briefs, proposals, quotations, presentations, and project-related documentation.

Conduct client meetings, presentations, venue visits, and regular follow-ups.

Ensure timely communication and provide regular project updates to clients.

Handle client queries, concerns, and feedback professionally and ensure timely resolution.

Coordinate with vendors and internal departments wherever required for project execution.

Monitor project timelines, deliverables, and client requirements.

Ensure that the final execution meets agreed client expectations and company standards.

Identify opportunities for repeat business, upselling, and additional services from existing clients.

Maintain proper records of client communication, requirements, proposals, and project updates.

Prepare regular reports and updates for management.

Attend events and remain available for on-site client coordination whenever required.

Requirements

4+ years of experience in Client Servicing, Account Management, Client Relationship Management, or a similar role.

Experience in the Events, Hospitality, Advertising, Exhibition, Wedding, or related industry will be preferred.

Strong client-handling and relationship-management skills.

Excellent verbal and written communication skills.

Strong presentation, negotiation, and problem-solving abilities.

Ability to manage multiple clients and projects simultaneously.

Strong coordination and follow-up skills.

Good understanding of project timelines, budgets, and execution processes.

Proficiency in MS Office, Excel, PowerPoint, and email communication.

Willingness to travel for client meetings, venue visits, and events as required.

Key Skills

Client Servicing | Account Management | Client Relationship Management | Client Coordination | Event Management | Communication | Negotiation | Project Coordination | Presentation Skills | Problem Solving | Vendor Coordination | Client Retention

Ideal Candidate

We are looking for a confident, well-organized, and professional individual who can build strong client relationships, manage expectations effectively, and coordinate with multiple internal teams to ensure successful project delivery.

Pay

₹40,000.00 - ₹100,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Food provided

Internet reimbursement

Provident Fund

Work Location

In person